Agency Services Associate

Berkshire Hathaway GUARD Insurance Companies•Wilkes-Barre, PA

1d•$18•Hybrid

About The Position

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Join our team as an Agency Services Associate in assisting our Service Center Team through Data Entry and other service related clerical tasks. You’ll work closely with our Sales and Service team and enjoy a dynamic environment where flexibility and responsiveness are key. If you already hold a Property & Casualty (P&C) producer license, that’s a plus but if not, we will support you in obtaining your license upon successful completion of your probationary training. Licensing is not a position requirement. This is a great opportunity to grow your career in a supportive, team-oriented captive agency setting.

Requirements

High school diploma or equivalent required, bachelor’s degree preferred
Proficient use of multiple computer systems and platforms
Strong work ethic; work well in a team environment
Proficient in balancing multiple responsibilities and adjusting focus as business needs evolve
Outgoing and personable
Excellent written and verbal communication skills, with the ability to explain context information clearly.
Demonstrated problem solving skills and sound judgement making
Ability to de-escalate high pressure situations and determine if further escalation is necessary
Comfortable working independently and collaboratively within a team.
Exceptional listening skills
Must demonstrate professionalism and confidence in communicating both positive and challenging information to clients or policyholders
Strong focus on precision and meticulous attention to detail

Responsibilities

Primarily Data entry of proprietary accounts into our Agency Management System
Maintain detailed, accurate records on agency software of all communication
Field inbound sales and service calls from clients and customers, as needed
Provide customer-centric service to all agency clients
Special projects as needed

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!