Enterprise and Agency Services Manager

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

As the Enterprise and Agency Services Manager with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details Full-time 40-hour work weeks. Support the Information Services Division. Salary is based on education and experience. This is an on-site position located in Oklahoma City, OK. Position Summary The Enterprise and Agency Services Manager leads a team responsible for building, enhancing, and supporting applications that power the business. This role balances hands-on delivery leadership with strong customer service, quality assurance, financial oversight, and people management. The ideal candidate is a service-minded leader who drives outcomes, maintains high standards, and ensures every dollar invested in technology delivers value.

Requirements

• Requirements include a bachelor’s in computer science, information services, engineering, or a related field and 7–10 years in enterprise applications/software delivery, with at least 3 of those years in people management.

Nice To Haves

• Experience modernizing legacy applications (cloud migration, API-first, microservices).
• Hands-on familiarity with Azure/AWS/GCP/Oracle, containers, and observability tooling (APM/log analytics).
• Industry-specific compliance experience
• Certifications: CSM/PSM, ITIL Foundation, Lean/Six Sigma, FinOps Practitioner, PMP (as relevant).

Responsibilities

• Customer Service & Stakeholder Management Serve as the primary point of contact for business stakeholders; translate needs into clear roadmaps and deliverables. Establish and maintain SLAs/OLAs; communicate proactively on status, risks, and trade-offs. Drive a customer-first culture—measure and improve CSAT/NPS, reduce friction in user experience, and ensure timely support.
• Delivery & Quality Management Own the end-to-end SDLC for in-house and vendor-supported applications: requirements, design, development, testing, release, and support. Enforce quality practices (peer reviews, automated testing, CI/CD, test coverage targets, change management). Partner with QA/SRE to improve reliability and observability (defect escape rate, change failure rate, MTTR, incident trends).
• Financial Stewardship Build and manage application budgets and forecasts (CapEx/OpEx), aligning spend to business outcomes and ROI. Track TCO per application; optimize licensing, cloud consumption (FinOps), vendor costs, and support models. Maintain cost transparency—publish unit cost metrics and drive continuous cost/performance improvements.
• People Leadership Lead, coach, and develop engineers, analysts, QA, and release managers; cultivate a high performance, inclusive team culture. Manage capacity planning, workforce strategy (hire/build/buy), career pathways, and performance management. Foster collaboration, accountability, and psychological safety; recognize and reward excellence.
• Application Portfolio & Governance Own the application portfolio: lifecycle, rationalization, technical debt reduction, and modernization. Ensure alignment with architecture standards, cybersecurity controls, and regulatory compliance (e.g. SOX, HIPAA, PCI, as applicable). Run governance ceremonies for prioritization, demand intake, and change advisory.
• Vendor & Contract Management Manage relationships with software vendors, integration partners, and managed services providers; define and enforce SLAs. Evaluate build vs. buy; lead RFPs, contract renewals, and performance reviews.
• Operations & Support Oversee L2/L3 support; partner with Service Desk for incident, problem, and knowledge management. Maintain runbooks, playbooks, and documentation; ensure readiness for releases and disaster recovery.
• Continuous Improvement Drive retrospectives and improvement backlogs; implement Lean/Agile practices to reduce waste and accelerate flow. Introduce automation where feasible (testing, deployment, monitoring, cost reporting).

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager