Enterprise and Agency Services Manager

Oklahoma State Government • Oklahoma City, OK

17h • Onsite

About The Position

As the Enterprise and Agency Services Manager with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details Full-time 40-hour work weeks. Support the Information Services Division. Salary is based on education and experience. This is an on-site position located in Oklahoma City, OK. Position Summary The Enterprise and Agency Services Manager leads a team responsible for building, enhancing, and supporting applications that power the business. This role balances hands-on delivery leadership with strong customer service, quality assurance, financial oversight, and people management. The ideal candidate is a service-minded leader who drives outcomes, maintains high standards, and ensures every dollar invested in technology delivers value.

Requirements

• Requirements include a bachelor’s in computer science, information services, engineering, or a related field and 7–10 years in enterprise applications/software delivery, with at least 3 of those years in people management.

Nice To Haves

• Experience modernizing legacy applications (cloud migration, API-first, microservices).
• Hands-on familiarity with Azure/AWS/GCP/Oracle, containers, and observability tooling (APM/log analytics).
• Industry-specific compliance experience
• Certifications: CSM/PSM, ITIL Foundation, Lean/Six Sigma, FinOps Practitioner, PMP (as relevant).

Responsibilities

• Serve as the primary point of contact for business stakeholders; translate needs into clear roadmaps and deliverables.
• Establish and maintain SLAs/OLAs; communicate proactively on status, risks, and trade-offs.
• Drive a customer-first culture—measure and improve CSAT/NPS, reduce friction in user experience, and ensure timely support.
• Own the end-to-end SDLC for in-house and vendor-supported applications: requirements, design, development, testing, release, and support.
• Enforce quality practices (peer reviews, automated testing, CI/CD, test coverage targets, change management).
• Partner with QA/SRE to improve reliability and observability (defect escape rate, change failure rate, MTTR, incident trends).
• Build and manage application budgets and forecasts (CapEx/OpEx), aligning spend to business outcomes and ROI.
• Track TCO per application; optimize licensing, cloud consumption (FinOps), vendor costs, and support models.
• Maintain cost transparency—publish unit cost metrics and drive continuous cost/performance improvements.
• Lead, coach, and develop engineers, analysts, QA, and release managers; cultivate a high performance, inclusive team culture.
• Manage capacity planning, workforce strategy (hire/build/buy), career pathways, and performance management.
• Foster collaboration, accountability, and psychological safety; recognize and reward excellence.
• Own the application portfolio: lifecycle, rationalization, technical debt reduction, and modernization.
• Ensure alignment with architecture standards, cybersecurity controls, and regulatory compliance (e.g., SOX, HIPAA, PCI, as applicable).
• Run governance ceremonies for prioritization, demand intake, and change advisory.
• Manage relationships with software vendors, integration partners, and managed services providers; define and enforce SLAs.
• Evaluate build vs. buy; lead RFPs, contract renewals, and performance reviews.
• Oversee L2/L3 support; partner with Service Desk for incident, problem, and knowledge management.
• Maintain runbooks, playbooks, and documentation; ensure readiness for releases and disaster recovery.
• Drive retrospectives and improvement backlogs; implement Lean/Agile practices to reduce waste and accelerate flow.
• Introduce automation where feasible (testing, deployment, monitoring, cost reporting).

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager