Agency Resolution Analyst

Ouro • Austin, TX

3d

About The Position

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners. Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations. Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com. Ouro is looking for a highly motivated individual with a background in customer service who has excellent attention to detail, is proactive and enjoys problem solving.

Requirements

• 1-2 years’ experience in Financial Services related field, 2-5 years of experience in Complaints Resolutions.
• Excellent written communication skills
• Excellent listening skills and ability to build rapport with customers.
• High level of attention to detail, with a proactive and can do approach to problem solving
• Ability to multitask
• Proficiency with MS Office products
• College degree or equivalent years of experience
• Knowledge of Prepaid Card and Demand Deposit Account regulations or other regulatory training
• Experience handling complaints in a regulated environment

Responsibilities

• Track, investigate, and prepare responses to consumer complaints.
• Oversees and makes suggestions for improvements to daily automated and manual processes.
• Process administrative material and tasks.
• Identify and escalate issues that may be a risk to the company.
• Perform other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees