Order Resolution Analyst

Young Living Essential Oils • Spanish Fork, UT

3d • Onsite

About The Position

The Order Resolution Analyst plays a critical role in proactively identifying, analyzing, and resolving order-related issues to ensure exceptional customer satisfaction. This role serves as a primary liaison between Member Services, operations, and other internal teams to address discrepancies, provide timely updates, and implement corrective measures that enhance the order fulfillment process.

Requirements

• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent organizational skills with acute attention to detail and accuracy.
• Effective verbal and written communication skills for coordinating across internal teams and documenting findings.
• Working knowledge of order processing and inventory systems such as Skava, BSI, JDE, WMS.
• Proficient in Microsoft Office Suite, especially Excel for tracking and analyzing data.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Customer service orientation with a proactive approach to resolving concerns.
• Bachelor’s degree preferred; or an equivalent combination of education and relevant experience.
• Minimum of 3–5 years of experience in order management, inventory control, fulfillment, or a similar role in a warehouse or distribution setting.
• A combination of education and experience may meet these requirements.

Nice To Haves

• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Familiarity with ticketing or case management systems for order resolution.

Responsibilities

• Regularly monitor the status of incoming orders through order and warehouse management systems to ensure timely and accurate processing.
• Review order queues and exception reports to identify discrepancies or potential delays.
• Serve as a point of contact to provide timely updates on order status, product availability, and resolution timelines to Member Services teams.
• Coordinate internally to ensure customer concerns are addressed promptly, escalating issues to technical support or leadership as needed.
• Collaborate with cross-functional teams to resolve order discrepancies, ensuring customer satisfaction.
• Conduct root cause analysis on recurring order problems and document findings to drive long-term improvements.
• Help implement industry best practices to minimize repeat issues.
• Maintain detailed records of order issues, corrective actions, and outcomes.
• Assist in preparing reports that highlight trends, common problems, and recommended improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level