Agency Production/Traffic Manager

Miranda Creative•Norwich, CT

48d•Hybrid

About The Position

Are you an organized, motivational leader who thrives at the intersection of creative workflow, project logistics, and client service? Miranda Creative, a stable and growing brand management firm with 37 years of operation, is seeking an experienced Production/Traffic Manager to be the central point of contact and driving force for all project work flowing through our agency. This vital role requires a strategic thinker with exceptional communication and negotiation skills—someone who is not only a strong project manager but also an effective collaborator capable of inspiring team success, proactively resolving issues, and managing expectations across departments. Our agency has earned regional and national recognition for its work in branding, web development, healthcare marketing, nonprofit communications, and strategic fundraising. With a strong culture centered on collaboration, storytelling, and purpose-driven design, Miranda Creative continues to thrive as one of Connecticut’s most respected and enduring creative agencies.

Requirements

Agency Experience (Minimum 2 years): No less than 2 years of experience in a production management/traffic management or comparable role in an agency setting is required.
Marketing & Project Lifecycle Expertise: Strong knowledge of all production aspects related to the delivery of: Print advertising, design services, and brand management services PR and communication services Digital and interactive advertising campaigns Web development projects and social media campaigns
Software Proficiency: Highly proficient with Google Suite. Experience with implementation of project management software (such as Basecamp, Click Up). Ability to effectively evaluate and lead the implementation of relevant new technology tools.
Analytical & Forecasting Skills: Ability to identify and utilize relevant data to support effective estimating and forecasting for schedules, timelines, team member capacity, and project profitability.
Motivational Leadership: Must be experienced and effective at directing the work of others in a constructive and positive manner while ensuring that deadlines, production standards, and productivity standards are met.

Responsibilities

Act as the hub for all work moving through the agency. Partner with leadership and brand managers to outline tasks, assign the right team members, and set clear schedules for every project.
Manage our project management and time-tracking tools. Train the team, ensure accurate and timely entries, and keep our systems running smoothly.
Keep a pulse on projects, spot roadblocks early, and adjust schedules or resources before issues impact deadlines.
Guide the flow of work across departments with a supportive, solution-focused approach. Build trust, manage priorities, and negotiate timelines to keep everyone moving in the same direction.
Ensure teams know what needs to be done, who’s doing it, and when it’s due. Flag risks early, escalate concerns when needed, and notify brand managers when client approvals or assets are required.
Look for ways to make workflow, tools, and communication more efficient. Suggest improvements and help implement better systems over time.
Track capacity, anticipate outsourcing needs, and support estimates based on project briefings.