Agency Licensing Analyst
About The Position
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Licensing & Contracting Department is seeking a highly motivated professional who thrives in a customer-facing role and enjoys building productive relationships with employees and independent agency partners. Success in this role requires collaboration, adaptability, and the ability to balance workload with regulatory requirements. WORK ARRANGEMENTS: Core hours of operation: Monday – Friday within the hours of 7:30 am to 6:00 pm. This role can be Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
Requirements
- Strong Technology and Computer skills; general comfort with technology and ability to learn software systems.
- Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills.
- Demonstrated commitment to delivering best in class customer service.
- Strong Communication Skills (both verbal and written), Relationship Building.
- Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done.
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to The Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 30Mbps/300Mbps will be required.
Nice To Haves
- Call Center Experience and/or knowledge of state insurance license requirements a plus.
Responsibilities
- Perform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenance.
- Review data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standards.
- Coordinate supporting tasks and prioritize workload based on service requirements and customer needs are met.
- Validate data integrity and compliance with regulatory guidelines.
- Manages incoming customer calls; strives for first contact resolution.
- Identifies and actively contributes to process improvement initiatives.
- Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis.
- Work closely with leadership on process changes and problem resolution.
- Apply strong business knowledge to support operational processes and maintain data integrity across systems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
