Agency IT Specialist IV- Baltimore Police Department

Baltimore City•Baltimore, MD

About The Position

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits Job Summary: An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to helpdesk requests. Work of this class may involve leading and training less experienced IT Specialists, but does not involve full supervisory duties or responsibilities. Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.

Requirements

Have a Bachelor of Science degree in information technology, computer science, or computer engineering or related discipline from an accredited college or university.
Have four years of application programming, systems design, hierarchical/relational database management and/or GIS experience.
Excellent verbal and written communication skills.
Have an equivalent combination of education and experience.
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
Knowledge of current trends and developments in network-based communications systems.
Knowledge of computer-based communications protocols.
Skill in developing database queries and generating reports.
Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
Ability to analyze, apply logic and solve technology problems.
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
Ability to write detailed technical reports and analyses.
Ability to develop a working knowledge of computer systems software and operating systems.
Ability to develop systems software and systems software testing procedures.

Nice To Haves

Previous IT work lead experience is preferred.
Previous IT experience in government is preferred.
Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

Responsibilities

provides technical support to customers for personal computers
testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware
responds to helpdesk requests
leading and training less experienced IT Specialists