Agency Director - In-Home Care Agency

Caring Senior Service•Louisville, KY

1d•$52,000 - $55,000

About The Position

Ready to Lead with Purpose? We’re Hiring Now! Are you a dynamic leader with a passion for operations, team-building, and delivering purpose-driven care? Do you thrive in a start-up environment where strategic thinking, adaptability, and initiative are critical to success? Caring Senior Service of Louisville is seeking an Agency Director to lead and grow our new local office. This is a high-impact leadership opportunity for someone with both business acumen and hands-on caregiving experience who is ready to drive growth, improve lives , and lead a compassionate team. What You’ll Do: As Agency Director , you’ll be responsible for overseeing and optimizing all aspects of the local operations—from care coordination to financial performance—while building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.

Requirements

Leadership Experience : Minimum of 5+ years in leadership/management, in healthcare, senior care, or service operations
Demonstrated ability to lead and develop high-performing teams
Skills & Attributes : Self-starter with strong problem-solving , communication , and decision-making skills
Organized, adaptable, and results-oriented
A leader who leads by example—with empathy, integrity, and a drive for excellence
Able to lift up to 50 lbs, stand/sit for extended periods, and drive as needed
On-call duties required, including occasional nights and weekends

Nice To Haves

Hands-On Senior Care Background : Direct experience providing care to seniors is a strong plus (you know what quality care looks like firsthand)

Responsibilities

Strategic Operations & Leadership Drive operational excellence through planning, audits, system oversight, and process improvements
Inspire and lead a team of office staff and caregivers, promoting accountability and growth
Start-Up Mindset Identify and act on opportunities to scale the business, streamline workflows, and increase efficiency
Build systems and team culture from the ground up, with a hands-on, entrepreneurial approach
Client & Caregiver Relations Conduct in-home consultations and safety assessments with compassion and precision
Ensure caregivers are trained, motivated, and delivering exceptional service
Compliance & Risk Management Ensure ongoing compliance with all state, federal, and local regulations
Maintain all required licenses, accreditations, and documentation
Financial & Business Oversight Manage billing, payroll, and collections
Monitor budgets and margins to ensure sustainable growth and profitability
Marketing & Community Engagement Act as the local face of the agency—developing referral relationships, representing the brand, and driving local outreach