Agency Development Coordinator

Bekins•Indianapolis, IN

4d•Hybrid

About The Position

Are you looking for a great place to build and grow your career ? Founded in 1945, Wheaton Van Lines, Inc. is a long-standing company in the moving industry. Premier customer service and quality are our priority – and so are our employees . We’re looking for an individual who wants to tackle challenges as the Agency Development Coordinator at our corporate office. In this admin-focused role , you will assist with all aspects of the Agency Development Department and communication processes for agent partners and drivers to achieve business objectives. This includes, but is not limited to planning, developing, and implementation. The Coordinator organizes and performs a variety of administrative responsibilities as it relates to our agents and their interactions with the van line network. What it takes to be successful: a love for details and accuracy, great organizational skills, and the ability to manage multiple on-going tasks daily.

Requirements

Three to five years of administrative work experience.
Ability to identify problem situations, collect data and recommend appropriate action.
Excellent written and verbal communications.
Self-motivation and creative ability.
Excellent technology skills, proficiency in MS Office (intermediate to advanced skill level) and Adobe Creative Cloud preferred.
Must have the ability to sit at a desk and in front of a computer for long periods of time.
While performing the duties of this job, the employee is regularly required to talk or hear.
Must have the ability to handle stress.
The employee is occasionally required to sit, stand and walk; use hands to finger, handle and feel; and reach with hands and arms.
Specific vision abilities required by this job include appropriate vision needed to read a computer screen, paper forms and correspondence.
High School or GED equivalent

Responsibilities

Coordinate and maintain the agents' insurance program to ensure agent compliance with both legal and corporate requirements
Maintain agent information and add new system users within online directory
Fulfill requests for reports, lists, and other information as requested by company departments
Manage reimbursement to agents' accounts for various company programs
Manage the daily sending of the company's customer experience survey to customers (electronic and printed)
Monitor and follow-up of agent contract expiration dates
Streamline and improve current administrative functions using technology
Maintain departmental filing system and databases
Be a knowledgeable source and serve as a liaison for questions and requests from internal and external contacts (mainly via phone and email)
Assist with: new agent orientation by tracking conversion expenses, set up in internal systems, and other administrative functions agent cancellation tasks development of new reporting tools, using corporate databases supporting the Vice President of Agency Development and Director of Agency Recruiting as needed