Agency DDD Case Manager

The Arc Mercer • Ewing Township, NJ

10d • $50,000 - $55,000

About The Position

The Agency DDD Case Manager is designed to support activities within The Family Supports Department. The Agency DDD Case Manager oversees and coordinates the Interdisciplinary Team process and is the liaison between Support Coordinators, Division of Developmental Disabilities, Families and agency staff. Will assist individuals and families with applications for Division services, Medicaid, DVR, HUD and other needed resources. This role will also facilitate agency growth through processing new program admissions.

Requirements

• Associate's Degree or higher (Bachelor's preferred).
• Three (3) years of experience in the Human Services field preferred.
• Three (3) years of experience in Customer Service and/or Sales preferred.
• Proficiency in Microsoft Office, Google Sheets/Docs, and database administration.
• Independent and motivated professional with strong written and verbal communication skills.
• Comprehensive understanding of Individual Service Plans (ISPs) and the iRecord, ISP, and SDR processes.
• Strong organizational, multi-tasking, and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Effective in building relationships and communicating with families, DDD representatives, and external agencies.
• Experience with Electronic Health Records (EHRs) and data management systems.
• Valid driver's license with a clean driving record (no more than three suspensions or points in the past three years).
• Physical ability to perform job tasks, including lifting up to 25 pounds, bending, stooping, pushing, pulling, and extended periods of walking.

Nice To Haves

• Prior experience working with adults with developmental disabilities preferred.

Responsibilities

• Conduct intakes, assessments, and develop individualized goals and objectives based on identified needs.
• Provide direct employment support services, including resume building, job search assistance, career counseling, and interview coaching.
• Develop and maintain Individual Service Plans (ISP) in collaboration with clients, families, and care teams.
• Facilitate individual and group sessions using appropriate treatment models, ensuring client-centered care.
• Monitor the delivery of services, ensuring compliance with budgets and program requirements.
• Advocate for individuals with intellectual or developmental disabilities, ensuring access to necessary state, medical, and educational services.
• Establish and maintain partnerships with community organizations for client referrals.
• Maintain accurate records and ensure timely documentation, including weekly progress notes and monthly/quarterly reports.
• Lead educational groups, individual sessions, and crisis interventions as needed.
• Provide case management, collaborating with other professionals to deliver comprehensive service.

Benefits

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Extended Dental Reimbursement up to $250
• Vision Reimbursement up to $200

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees