Agency Claims Manager

Alera Group•Manasquan, NJ

1d•$50,000 - $85,000•Hybrid

About The Position

Capstone, an Alera Group Company, is seeking an Agency Claims Manager. Alera Group, founded in 2017, has grown to become the 14th largest broker of US business. They are passionate about their clients’ success in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a nationwide network of offices, their commitment to collaboration allows them to offer national resources combined with local service.

Requirements

Workers Compensation Claims Management experience
Knowledge of commonly used industry best practices, concepts, and procedures
Ability to effectively communicate both verbally and in writing
Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)
Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines
Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members
Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service

Nice To Haves

Multi-line claims experience
Experience working in an agency or brokerage environment

Responsibilities

Be a claims advocate for clients; take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates
Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper and efficient claims resolution
Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions
Prepare status and analytic reports for Capstone Management and customers as required
See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims
Establishing and building out the Capstone’s agency claims management process
Partner with Carriers and TPA’s to assure accuracy of reserves, claim status, etc.