Insurance Agency Manager

Gate City Bank•Fargo, ND

23h

About The Position

At Gate City Insurance Agency, we’re not just looking for team members – we’re looking for people who share our commitment to excellence and innovation. We believe our investment in top talent sets us apart and ensures our customer receive the best customer service experience possible. The Insurance Agency Manager leads and coordinates Insurance Advisors and Insurance Operations to ensure efficient workflows, compliance, and high-quality client service. This role supports advisor performance, implements departmental policies and processes, and partners with leadership to achieve operational and growth objectives.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university
Minimum of 10 years of experience in insurance sales and customer service.
Requires essential state licenses for Property & Casualty, Life, Accident, and Health Insurance.

Responsibilities

Provide overall development, management, and delivery of the business plan and established sales, revenue, client retention, new relationship, and other goals.
Provide leadership and strategic direction for all insurance functions, including Insurance Advisors and Insurance Operations, with full accountability for sales, revenue, client retention, growth, and profitability outcomes.
Establish and drive the long-term insurance business strategy, ensuring alignment with organizational goals, risk appetite, and client value objectives.
Lead and manage insurance leadership ensuring clear role accountability, talent development, succession planning, and leadership effectiveness.
Provide executive oversight of sales practices to ensure ethical conduct, regulatory compliance, and consistent alignment with client needs and fiduciary expectations.
Direct marketing strategies, sales initiatives, and referral programs to drive sustainable growth, deepen client relationships, and expand market presence.
Maintain an awareness of legislation, competitor practices, technology, and trends in the insurance industry to recommend new practices and processes as appropriate.
Maintain positive relationships with carriers, regulators, and vendor partners.
Maintain all licenses and registrations in good standing and complete all necessary continuing education requirements.
Provide a “Wow” customer service experience for team members and customers.
Develop and maintain productive relationships with team members, leaders, customers, and vendors.
Prompt and reliable attendance is essential in order to provide expected levels of service.
Must comply with all Gate City Insurance Agency policies, procedures, and applicable laws and regulations.
Ability to make decisions in a fast-paced environment.
Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members.
Provide overall direction, coordination, and evaluation of Insurance Advisors, Insurance Operations, and Insurance Leadership in accordance with policies, procedures, and applicable laws and regulations.
Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.
Train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.