Agency and Trust Bilingual Intermediate Associate Analyst

Citi•Tampa, FL

10d

About The Position

Individual mapped to this job description is responsible for Agency & Trust transaction processing execution. Typically related to Issuer Services LATAM Operations. Perform operational activities during the phases of Implementation, Administration, and Termination according to the Agency & Trust deal agreements. Support with the Implementation activities of Electronic Banking for clients (internal and external) Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country. Follows established procedures to identify problems related to Operational activities that require investigation or research. Delivers reports to satisfy management requirements and support control activities. Provide assistance regarding Projects related to Agency & Trust business. Provide support in any other activity that is assigned. Work on holidays and at different time-zones to service the respective Latin American countries. Contractual Obligations: Read, analyze, and understand the different contracts for each client in different jurisdictions. Execute the day-to-day activities according to the contractual obligations for each client, using our core system as tickler. Input the operational activities into the Issuer Services Workstation platform according to the transactional Checklist. Input the evidence of each task performed into the system or Share drive. Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.) Prepare and send (according to the A&T contract and frequency) the commission collection letters to the clients. Execute of the electronic invoice process and accounting register Ensure to complete control log daily, to assurance that all instructions received were performed. Support on the preparation the monthly (internal) financial statements of the trust agreements. Provide metrics and controls related to all activities performed as defined by bank Policies or internal decision. Provide evidence for the MCA/ GRC process. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 24, 2025 ------------------------------------------------------

Requirements

Bachelor's/University degree in accounting, preferred with Specialization in Economics, Finance, Business Administration, or Minimum 2 Years' experience in the financial service industry
Proficiency in English, Portuguese, and Spanish (desirable)
Proficient in Microsoft Office with an emphasis on MS Excel and Power Point
Ability to work properly and effectively as a member of the Operations Team, aimed at achieving the group's objectives
Ability to work well under pressure, with tight deadlines, high volume, high risk and demanding environment
Must have excellent attention to detail and accuracy
Excellent client relationship skills, as will be having daily interaction
Proven interpersonal skills
Customer focused
Highly organized and proactive
Quick learner
Ability for a good understanding of activities, policies, procedures, regulations of different countries and concepts of the work area
This position requires knowledge of the bank's policies, to execute the activities aligned to it. In that sense, the candidate must have the ability to fully understand the policies that govern our business and be updated of changes in them

Responsibilities

Agency & Trust transaction processing execution
Perform operational activities during the phases of Implementation, Administration, and Termination according to the Agency & Trust deal agreements
Support with the Implementation activities of Electronic Banking for clients (internal and external)
Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country
Follows established procedures to identify problems related to Operational activities that require investigation or research
Delivers reports to satisfy management requirements and support control activities
Provide assistance regarding Projects related to Agency & Trust business
Provide support in any other activity that is assigned
Read, analyze, and understand the different contracts for each client in different jurisdictions
Execute the day-to-day activities according to the contractual obligations for each client, using our core system as tickler
Input the operational activities into the Issuer Services Workstation platform according to the transactional Checklist
Input the evidence of each task performed into the system or Share drive
Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)
Prepare and send (according to the A&T contract and frequency) the commission collection letters to the clients
Execute of the electronic invoice process and accounting register
Ensure to complete control log daily, to assurance that all instructions received were performed
Support on the preparation the monthly (internal) financial statements of the trust agreements
Provide metrics and controls related to all activities performed as defined by bank Policies or internal decision
Provide evidence for the MCA/ GRC process