Inside Sales Representative (Aftermarket Parts)
About The Position
Hobbs & Associates, Inc., a family-owned operation founded in Virginia Beach, Va., provides heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial contractors from Baltimore to Richmond, Va. to Nashville, Tenn. With more than 60 years of experience providing excellence to contractors and manufacturers, Hobbs’s commitment and integrity have led to the expansion into nine total markets in Virginia and Tennessee. As the largest independent manufacturer’s representative in each of these nine markets, our focus remains on the expansion of our services and reinvesting our efforts to grow our company. Hobbs is one of four HVAC companies in the Southeastern U.S. that works in these industries: Municipal and Institutional Solutions, HVAC System Design and Build Out, Industrial Design and Equipment and Hospitality/ Multi-Use Facility Solutions. From industrial to light commercial projects, we offer only the best applied, commercial, and ventilation products, guaranteeing to work within project specifications. In a world where indoor air quality is more important than ever, Hobbs & Associates, Inc. has the expertise to work with clients to meet project goals. The primary goal of this position is to contribute to the success of the company by selling parts to internal and external clients, over the counter, in-person, or on the phone to assist in achieving individual and departmental sales objectives.
Requirements
- Minimum of two (2) years of customer service experience
- An ability to multi-task and prioritize day-to-day responsibilities.
Nice To Haves
- HVAC parts/equipment experience preferred
- Experience with FACTS Accounting Software preferred
Responsibilities
- Promote the selling of HVAC parts to customers.
- Maintain regular contact with major customers to build loyalty and ensure long-term revenue.
- Assist in maintaining the operation of the retail sales counter.
- Assist the Parts Manager in maintaining a lost sales tracking program.
- Assist in setting prices and discount levels and plan promotions to increase sales.
- Effectively and efficiently process Client payments, or obtains credit authorization, while also ensuring that all charge sales receipts are signed by the Client.
- Ensure that all Clients receive their copy of the invoice.
- Promptly notify Clients when all parts have arrived along with an estimated time of delivery.
- Effectively and efficiently track and follow up on back-order parts.
- Assist in managing inventory based on demand and cost targets.
- Assist in maintaining stock at a level that enables servicing and repair departments to complete their work without delay.
- Avoid the costs of carrying excessive inventory.
- Develop the knowledge of stock-control so that you can effectively record and analyze the movement of parts.
- Maintain accurate records of parts replaced under warranty and details of faulty parts.
- Identify and evaluate suppliers who can offer replacement parts that match the quality of the originals.
- Negotiate with vendors to obtain the best prices for parts.
Benefits
- Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
- Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
- Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
- Professional Development – Ongoing training opportunities and support for continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
