Aftercare Coordinator

Banyan Brand•Lake Worth, FL

1d•Onsite

About The Position

Exciting Opportunity with Banyan Treatment Centers! We’re seeking a dedicated and highly organized Aftercare Coordinator to support clients as they transition through every step of their treatment journey. In this key role, you’ll coordinate the next level of care, serve as a liaison with referral sources and families, and ensure that each client leaves with a clear, well-executed plan for continued recovery. This position is ideal for someone whose “why” is rooted in ensuring no one falls through the cracks- someone who understands that successful recovery doesn’t end at discharge, and is driven to connect people to the resources, support, and structure they need after treatment. Position Details: Reporting to: Executive Director Schedule: Full-time, Tuesday-Saturday, 8:30 AM-5:00 PM Location: Lake Worth, FL (On-site) Key Responsibilities: Coordinate Next Steps: Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team. Serve as a Key Liaison: Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs. Maintain Accurate Documentation: Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning. Advocate for Retention & Safety: Support AMA blocking efforts and help clients remain engaged in treatment. Refer administratively discharged clients to alternative providers when necessary. Engage Families & Referral Sources: Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations. Facilitate Admissions Needs: Obtain consents, IDs, and financial documentation to support smooth transitions into care. Collaborate Proactively: Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce. Ensure Compliance & Compassion: Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.

Requirements

High school diploma or GED
Experience in behavioral health, customer service, or familiarity with 12-step programs
Excellent written and verbal communication skills

Nice To Haves

Associate’s degree
Familiarity with Salesforce and/or Kipu EMR
Knowledge of local community resources

Responsibilities

Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team.
Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs.
Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning.
Support AMA blocking efforts and help clients remain engaged in treatment.
Refer administratively discharged clients to alternative providers when necessary.
Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations.
Obtain consents, IDs, and financial documentation to support smooth transitions into care.
Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce.
Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.