After Sales and Client Services Intern (2026 Semester 2) - Generation H

Hermès • New York, NY

35d • Onsite

About The Position

The After Sales and Client Development intern will support the Senior Manager of
After Sales by providing administrative and analytical support on key global
initiatives. Through this experience, the successful candidate will learn the
intricacies of the business and provide a fresh perspective on how to streamline
processes and create efficiencies related to uniform procurement, sharing and
implementing After Sales strategies with stores and sourcing new repair vendors.
The intern will also work closely with the Client Development team to better
understand the special-order process and help in streamlining the process as
well as well creating reporting.

This position is expected to assist with functions including but not limited to:

Requirements

• Enrolled in an Associates, Bachelor’s, or Master’s Degree program
• Ability to prioritize and multi-task in a highly complex work environment
• Ability to take initiative and work independently at times
• Ability to manage multiple projects and work assignments
• Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information
• Ability to deliver information in a clear, concise manner
• Strong Organization and follow-through skills
• Time sensitive, accurate and highly dependable
• Strong Excel skills, including the ability to create pivot tables and complete v-lookup
• Proficiency in PowerPoint and Microsoft Word required

Nice To Haves

• Previous Internship Experience in Fashion or Luxury is a plus

Responsibilities

• Working with the Senior Manager of After Sales on all aspects of the uniform dispatch process, from initial data gathering through uniform delivery, collaborating with partners in Paris as needed.
• Creating PowerPoint presentation decks for After Sales trainings
• Working with the Client Development team on understanding the special-order process and identify opportunities to streamline it
• Repair vendor validation– scheduling visits to and reviewing vendor tests
• Conducting competitive market research to identify new repair vendors
• Compiling After Sales meeting recaps
• Special projects for After Sales and Client Services

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree