Affordable Housing Property Manager

Xiente • Philadelphia, PA

3d

About The Position

Manage daily operations of assigned affordable housing properties, maintaining physical condition, resident satisfaction, and operational efficiency.
Ensure portfolio occupancy rates of 95% or higher, while minimizing vacancy loss through effective leasing, renewals, and unit turnover processes.
Oversee rent collection, delinquency management, and lease enforcement, maintaining collection rates of 98% or higher. 4. Ensure full compliance with all applicable affordable housing regulations (including LIHTC, HUD, PBV, HOME, or other subsidy programs), maintaining zero major audit, monitoring, or inspection findings.
Supervise income certifications, recertifications, move-ins, move-outs, and resident files, ensuring 100% file completeness and accuracy.
Coordinate and prepare for housing authority inspections, investor audits, and state monitoring reviews.
Develop and manage annual operating budgets for assigned properties, maintaining actual expenses within ±5% of approved budgets.
Approve invoices and code expenses in coordination with the finance team to support accurate and timely month-end close. Oversee maintenance operations, preventive maintenance schedules, and work order systems, ensuring 95% of work orders are completed within established service timelines.
Coordinate unit turns to ensure units are market-ready within 15–20 days, depending on program requirements.
Manage vendor and contractor relationships, ensuring 95% on-time delivery of contracted services and adherence to cost controls.
Ensure compliance with Fair Housing, ADA, and organizational policies across all properties.
Prepare and submit regular operational, compliance, and performance reports to internal leadership.
Engage residents in a professional, respectful, and service-oriented manner, addressing concerns and supporting resident stability. Perform any other task requested by the supervisor related to property management or housing operations.
Organizational Competencies:
Operational Excellence:
Ensures properties are safe, clean, compliant, and financially sound.
? Implements consistent procedures to improve efficiency and service delivery.
Compliance & Risk
Management:
? Maintains strong attention to detail in regulated environments.
? Proactively identifies and mitigates compliance and operational risks.
Communication &
Resident Engagement:
? Communicates clearly and professionally with residents, staff, vendors, and partners.
? Balances enforcement of rules with empathy and resident-centered problem solving.
Teamwork
? Works collaboratively with finance, asset management, development, and maintenance teams.
? Contributes positively to a culture of accountability and mutual support.

Requirements

• Bachelor’s degree in Property Management, Business Administration, Real Estate, or a related field required; relevant experience may be substituted for education.
• Minimum of 3–5 years of property management experience, with direct experience in affordable housing.
• Demonstrated knowledge of LIHTC and/or HUD-assisted housing compliance requirements.
• Experience managing operating budgets, rent collections, and expense controls.
• Proficiency with property management systems (e.g., Yardi, RealPage, MRI, AppFolio, or similar).
• Strong organizational, problem-solving, and communication skills.
• Eligible to pass Pennsylvania clearances (Child Abuse, Criminal History, FBI, and National Sex Offender).
• Commitment to Xiente’s mission and values of equity, accountability, and community empowerment.

Nice To Haves

• Affordable housing certifications (COS, C3P, HCCP, or similar) preferred.

Responsibilities

• Manage daily operations of assigned affordable housing properties, maintaining physical condition, resident satisfaction, and operational efficiency.
• Ensure portfolio occupancy rates of 95% or higher, while minimizing vacancy loss through effective leasing, renewals, and unit turnover processes.
• Oversee rent collection, delinquency management, and lease enforcement, maintaining collection rates of 98% or higher.
• Ensure full compliance with all applicable affordable housing regulations (including LIHTC, HUD, PBV, HOME, or other subsidy programs), maintaining zero major audit, monitoring, or inspection findings.
• Supervise income certifications, recertifications, move-ins, move-outs, and resident files, ensuring 100% file completeness and accuracy.
• Coordinate and prepare for housing authority inspections, investor audits, and state monitoring reviews.
• Develop and manage annual operating budgets for assigned properties, maintaining actual expenses within ±5% of approved budgets.
• Approve invoices and code expenses in coordination with the finance team to support accurate and timely month-end close.
• Oversee maintenance operations, preventive maintenance schedules, and work order systems, ensuring 95% of work orders are completed within established service timelines.
• Coordinate unit turns to ensure units are market-ready within 15–20 days, depending on program requirements.
• Manage vendor and contractor relationships, ensuring 95% on-time delivery of contracted services and adherence to cost controls.
• Ensure compliance with Fair Housing, ADA, and organizational policies across all properties.
• Prepare and submit regular operational, compliance, and performance reports to internal leadership.
• Engage residents in a professional, respectful, and service-oriented manner, addressing concerns and supporting resident stability.
• Perform any other task requested by the supervisor related to property management or housing operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level