Affiliate Relations Associate

LanguageLine Solutions

1d•$17

About The Position

Affiliate Relations Associate Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Affiliate Network Coordinator Pay $17 per hour Build the Network. Protect the Standards. Enable Care. At Health Advocate, our affiliate behavioral health network is not administrative support — it is an extension of our care delivery model. We’re seeking an Affiliate Network Coordinator who understands that a high-quality network is built through disciplined recruitment, credential verification, documentation accuracy, and professional relationship management. Reporting to the appropriate Network or Operations leader, you will support the recruitment, onboarding, and maintenance of qualified affiliate counselors and behavioral health professionals across assigned regions. If you are energized by structured processes, compliance excellence, and building strong professional networks — we want to meet you. Your Mission: What Success Looks Like Your primary accountability is to recruit, verify, document, and maintain a compliant and responsive affiliate behavioral health network aligned with operational demand. Success in this role includes consistently achieving: 🔹 Network Coverage & Recruitment Maintain a pipeline of qualified affiliate counselors and behavioral health professionals Proactively identify regional coverage gaps and escalate needs appropriately Utilize diverse sourcing channels to recruit licensed professionals efficiently Ensure screening activities are documented accurately and timely 🔹 Compliance & Credential Integrity Verify contractor licenses and certifications through appropriate state databases Confirm affiliates are in good standing prior to service delivery Ensure required documentation is complete before onboarding Maintain organized, accurate records within shared drives and internal systems 🔹 Process Accuracy & Documentation Discipline Conduct phone screenings to evaluate qualifications and review compensation structure Record screening results, availability confirmations, and agreement acceptance in appropriate databases Upload affiliate professional information accurately and within established timelines Adhere to all corporate and departmental EAP policies and procedures Why Health Advocate? Because here, operational excellence protects care delivery. You’ll join an organization where standards matter, compliance is respected, and your discipline directly strengthens the quality and reliability of our affiliate behavioral health network. We invest in structured processes, cross-functional collaboration, and professional accountability — ensuring the work you do supports measurable impact for the members and clients we serve. Ready to Make an Impact? If you’re ready to build, protect, and maintain a high-performing affiliate network with precision and professionalism — we’d love to hear from you. Apply today and help strengthen the foundation of care at Health Advocate. Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 The healthcare system is complex, leading to frustration, stress, and lost time and money. Often, people don’t know where to call when they need help with their healthcare, which leads to them not getting the care they need when they need it. Health Advocate makes healthcare easier for organizations, their employees, and their employees’ family members. Since 2001, we have been making it easier for people to take control of their health and well-being by personalizing and simplifying the experience. We are proud to deliver services that reduce healthcare costs, support businesses, enrich the workplace, and empower healthy change. Using a combination of personalized help from our compassionate team, proprietary technology, and advancements in data science and machine learning, we help people get the care they need, and make healthy lifestyle choices, when they need it. Join our team! Our Health Advocates are the heart of our business. Every day, they do important work that guides people to better health and truly improves their lives. You have to have heart to do what we do. If you are dedicated to helping people, looking for meaningful work, and excited about doing a job that is truly life-changing—for you and for the people that you help—apply today!

Requirements

Minimum one year of experience in project administration, human resources, or customer service (healthcare industry preferred)
Confidence conducting structured phone interviews
Strong organizational skills with high attention to detail
Intermediate knowledge of Microsoft Word and Excel
Ability to manage multiple tasks with accuracy and timeliness
Professional written and verbal communication skills
High School Diploma or equivalent required
Minimum one year of experience required in project administration, human resources, or customer service preferably in a healthcare industry
Intermediate knowledge of Microsoft Word and Excel required

Responsibilities

Affiliate Recruitment & Screening Recruit affiliate counselors and behavioral health professionals for assigned departments and regions Conduct structured phone interviews to assess qualifications and discuss compensation rates Utilize multiple external resources (counseling platforms, professional directories, insurance listings, industry publications) to identify licensed professionals Communicate with candidates to confirm availability and coordinate scheduling Document all outreach and screening activity accurately
Credential Verification & Compliance Management Verify licenses and certifications through state databases Ensure screening completion and formal acceptance of agreement terms Record screened and approved affiliates into the appropriate database in a timely manner Maintain accurate affiliate documentation in department shared drives
Affiliate Network Relations Serve as a point of contact for affiliate counselors and behavioral health professionals Respond to inquiries regarding scheduling, compensation, or process questions Escalate complaints or concerns to management as appropriate Provide administrative support to team members to maintain balanced workflow Remain informed on Employee Assistance Program (EAP) industry initiatives
Team Interface & Customer Service Establish and maintain professional relationships with internal and external customers Collaborate with team members to meet departmental goals Deliver quality customer service that strengthens the affiliate experience Escalate issues beyond scope of authority to supervisor when necessary

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume