Advocate II, Cribs for Kids

MATERNITY CARE COALITION INC•Philadelphia, PA

17d•Hybrid

About The Position

Our program is a high-volume program. Team members take on separate roles and responsibilities for the same clients to help them complete our program as fast as possible. The person in this position will provide direct services to clients by identifying client needs and providing safe sleep education and cribs to clients, as well as resources and referrals. A Cribs Advocate II will lead and facilitate multiply weekly community workshops in-person and virtually; and attend outreach activities to raise awareness about SUID and safe sleep. This position will require data entry to document client activities and requires frequent lifting of 20-40lbs.

Requirements

High School Diploma or equivalent required.
1+ year experience providing direct services in a community outreach setting, or customer service preferred.
Experience with community health issues.
Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail in a high-volume department.
Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
Effective and accurate documentation of case notes and client data according to established client management documentation procedures.
Understanding of MCC’s mission, goals, and objectives and ability to work independently with an elevated level of energy and contribute as part of a larger team.
Knowledge of the concepts and practices associated with community health issues, particularly with pregnant women, prenatal care, parenting and other services for mothers, young children, and their families.
Ability to travel in and around the Greater Philadelphia region to conduct workshops, drop-offs, home visits and community outreach.
Knowledge of and sensitivity to issues facing the community served.
Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
Strong people skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
Ability to work 2 to 4 evenings per month and occasional weekends.
Valid drivers’ license required.

Nice To Haves

Experience working with maternal and child health issues preferred.
Bilingual (Spanish, Arabic, Haitian Creole) not required, but a plus.

Responsibilities

Responds to requests for cribs from the community by conducting telephone intake and scheduling clients for community workshops and home visits.
Contact participants by telephone, text, email, or home visits to register them for workshops and provide resources as needed.
Conducts client assessments to determine areas of need.
Learns about SUID, breastfeeding, and other relevant topics and community resources.
Leads 3 to 6 community education workshops monthly on safe sleep virtually and at sites throughout Philadelphia and surrounding area.
Assists in preparing for community workshops and home visits, which can include reminders calls, emails, and text as well as loading cribs and materials for deliveries and workshops.
Delivery cribs to clients and other community organizations.
Conducts home visits with families to deliver and set-up crib and provide safe sleep/SIDS risk reduction education.
Conducts health promotion activities by providing client education, disseminating educational literature, and distributing health materials which could include condoms, feminine products, and vaccination information.
Keep careful records of all contacts made and follow-ups, as necessary. Keeps accurate records of services received by clients.
Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.
Routinely uses MCC client database and other computer systems including e-mail, Internet, and word processing.
Attends orientation and ongoing training sessions on maternal and child health and welfare, child abuse, housing, nutrition, substance abuse, counseling, parenting, infant, and family support issues.
Refers participants needing more intensive follow-up to appropriate agencies.
Communicate with supervisor and team regularly to report on and discuss work.
Participates in outreach efforts to locate and communicate with pregnant women and caregivers.
Assists in organizing client meetings and other special events that celebrate mothers, fathers, and caregivers. This could include community baby showers, chats and celebrations created by MCC or other community organizations partners.
Attends community meetings, health fairs, baby showers and represents MCC as requested by supervisor.
Conducts follow-up calls with Cribs for Kids clients to help rate the level or service and education they received.
Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
Attends relevant staff meetings to promote communication and execution of goals.
Trains new Advocates or students as requested.
Supervises students and volunteers.
Assumes duties of supervisor as necessary and appropriate.
Completes special projects specific to the function of the department or as needed for the department as directed by the supervisor.
Other duties as assigned within the scope of position expectations.