Customer Advocate II

Graphic Packaging Careers•Concord, NH

1d•$49,040 - $61,300

About The Position

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. A World of Difference. Made Possible. Job Description: Customer Advocate II

Requirements

Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills
2-5 years’ work experience or proven track record for success
Four-year degree in applicable field of study is preferred or compensatory work experience in lieu of degree is required

Responsibilities

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI, as associated, for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
All other duties as assigned