Client Advocate II
About The Position
The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability. JOB SUMMARY: Under general supervision, the Shelter Advocate provides direct support to individuals experiencing homelessness in a safe, low-barrier, housing-focused environment. Staff build positive relationships with clients, respond to immediate needs, connect clients to resources such as housing, employment, and healthcare, and intervene in crisis situations using trauma-informed and de-escalation practices. Staff ensure the facility remains safe, welcoming, and organized, while upholding program policies in a respectful and consistent manner.
Requirements
- Must be 21 years of age and successfully pass a criminal and Department of Human Services background check.
- High School Diploma or equivalent required.
- Has the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.
- Commitment to trauma-informed care, harm reduction, and housing-first principles.
- Strong interpersonal and communication skills.
- Ability to remain calm, professional, and empathetic under pressure.
- Flexibility to respond to changing needs in a fast-paced environment.
- Basic computer proficiency, including familiarity with Windows-based programs.
Nice To Haves
- Prior experience in a Shelter or Drop-In Center a plus.
Responsibilities
- Provide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.
- Offer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.
- Encourage clients toward next steps in their housing plan while respecting client choice and dignity.
- Maintain a safe and welcoming environment by monitoring common areas, completing safety rounds, and addressing concerns.
- Respond to crises and incidents using de-escalation and conflict resolution skills.
- Administer Narcan and other harm-reduction interventions as required.
- Complete and submit incident reports related to chemical use, threats, safety concerns, or program rule violations.
- Serve as a Mandated Reporter and follow all reporting requirements.
- Accurately collect, enter, and manage client data in the system of record.
- Complete client intakes, enrollments, and exits in accordance with program requirements.
- Enforce shelter and drop-in center rules and policies fairly and consistently, balancing accountability with empathy.
- Assist with daily operations including client check-in, belongings storage, laundry, meal service (drop-in center), and ensuring facility cleanliness.
- Check clients’ belongings for prohibited items at entry to support safety.
- Work closely with supervisors, case managers, and community partners to support client housing goals.
- Participate in team meetings, trainings, and mentorship to strengthen shelter practices.
- Contribute to program development and quality improvement efforts as assigned.
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
