Advising Student Support Specialist

Arizona State University•Tempe, AZ

About The Position

The W. P. Carey School of Business Undergraduate Programs Office is committed to the success of our students during their time at ASU and beyond. We are looking for service-oriented individuals who are committed to serving a student body and can incorporate a “Business is Personal” attitude. Successful candidates will have strong technical and organizational skills, a “How can I help?” approach, excellent time management skills, and be able to work independently as well as collaboratively. Student Support Specialists are a specialized team within the Undergraduate Advising Office that jumps in and is willing to help out whenever and wherever is necessary; this includes handling all incoming calls and emails for our undergraduate advising office, working independently with students in-person as they enter the advising office, assessing and researching transfer credits, assisting with new student orientations, and attending W. P. Carey Convocations. In addition, candidates must be comfortable with change and be able to adapt quickly. Days and Schedule: Work hours commensurate with the Undergraduate Programs Office hours: Office is open Monday through Friday from 8:00 am – 5:00 pm. Schedule may include some evening and weekend hours based on office events.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Experience working in a high-volume, service focused environment
Strong customer service skills; team work
Evidence of effective verbal and written communication skills
Demonstrated use of problem-solving skills; critical thinking; and time management skills
Ability to rapidly adapt and effectively utilize new technology, practices and policies
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
Knowledge of Microsoft applications (i.e. Word, Excel, Outlook)
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
Knowledge of Microsoft applications (i.e. Word, Excel, Outlook)

Responsibilities

As a member of the front desk staff in the Undergraduate Programs advising office, Student Support Specialist greet all visitors entering the office
Checks students into their scheduled advising appointment
Assist in managing the daily advising appointment calendar, which includes rescheduling and cancellation of appointments as needed
Provide assistance and support to students and visitors utilizing their knowledge of Arizona State University and the W. P. Carey Community
Support students through complex academic situations to aid in their understanding of policy and procedures (including, but not limited to: withdrawals, overrides, and student accounts)
Offers referrals for nonacademic issues and/or concerns to students and visitors (including, but not limited to the offices of: Student Health, Counseling and Consultation, and Financial Aid)
Handle case management through Salesforce and SOS by reviewing incoming student requests and responding to inquiries, or distributing inquires to the appropriate team
In addition to supporting the front desk, Student Support Specialist will split time administratively supporting current students as well as incoming transfer students by evaluating transcripts to interpret degree audit reports
Provide degree audit exceptions when needed as part of the WPC transfer credit evaluation process for new transfer students; this may also include communicating with various ASU offices to post exceptions
Constantly remains up-to-date on changes and upcoming events within the university and WPC, this involves online research, making connections with other ASU offices, and developing open communication across all of ASU to best service students
Participate in recruitment/admissions, retention, career development, and student engagement activities, including teaching a student success course, attending Camp Carey, assisting at new student orientation, and attending W. P. Carey convocations
May supervise student employees on special projects
Performs general administrative and clerical duties (including, but not limited to: organizing mail, coordinating offices, delegating supplies, rescheduling appointments, etc.)