Advertising Operations Manager
About The Position
ABOUT THE COMPANY Forum Communications Company is a family-owned media and technology leader with more than a century of delivering trusted, quality journalism and innovative business solutions. Storytelling is at the heart of who we are, but today, we’re so much more than a newspaper. As one of the Upper Midwest’s leading media organizations, we’re driving the future across print and digital news, sports streaming, technology, broadcasting, commercial printing, and full-service agency advertising. Are you a detail-driven leader who thrives on keeping complex operations running smoothly? We’re looking for an Advertising Operations Manager to lead our sales support function and play a critical role in delivering high-quality advertising services to our clients. In this role, you’ll oversee day-to-day operations, lead a talented support team, and ensure every campaign, order, and deliverable is executed accurately and on time. This is a full-time position with a hybrid work environment - partial in-office presence in Fargo, ND required.
Requirements
- Proven leadership skills with the ability to motivate, mentor, and manage a team
- Strong organizational and project management abilities with exceptional attention to detail
- A customer-first mindset with excellent problem-solving skills
- Experience with digital tools, CRM systems, and the ability to quickly learn new platforms
- Clear and professional written and verbal communication skills
- Ability to prioritize, delegate, and manage multiple priorities in a fast-paced environment
- A strategic, solutions-oriented mindset with a focus on continuous improvement
- Valid driver’s license with an insurable driving record and required level of vehicle insurance
Responsibilities
- Lead, coach, and develop a high-performing sales support team through clear direction, training, and ongoing feedback
- Oversee daily workflows, ensuring timely and accurate execution of ad scheduling, creative production, proofing, and order processing
- Maintain strict quality control across all client deliverables, including contracts, order confirmations, billing updates, and performance reporting
- Serve as the escalation point for client issues, resolving concerns quickly while delivering an exceptional customer experience
- Partner with sales leadership to streamline processes and improve efficiency across departments
- Manage digital order processing, website updates, social media coordination, and event support functions
- Ensure proper organization and handling of creative assets and client materials
- Develop, document, and enforce standard operating procedures and best practices
- Oversee reporting processes, including tear sheets, billing adjustments (credits/debits), receipts, and campaign tracking
- Coordinate cross-training to ensure seamless coverage across teams and functions
- Identify opportunities to improve workflows, increase productivity, and enhance accuracy
- Support strategic initiatives and special projects as needed
Benefits
- Health, dental, and vision packages
- Paid maternity and parental leave
- Company-paid short-term disability and life insurance
- Additional options for critical illness, accident, and hospital indemnity coverage
- Retirement benefits with company match
- Generous PTO and paid volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
