Adventure & Camping Customer Service Team Member

HigherRing•Eugene, OR

23h•Remote

About The Position

HigherRing is an ethical outsourcing partner for socially responsible companies, certified as a B Corp, climate-neutral with The Change Climate Project, and a 1% for the Planet member. They focus on creating remote, impact employment. This seasonal position is for a self-motivated, analytical customer service team member to work from home. The role involves coordinating outdoor travel stays, managing customer relationships and questions, and collaborating with site hosts to provide excellent customer service for a client specializing in unique private property and public campsites, RV parks, treehouses, and cabins for outdoor adventures. Communication primarily occurs via email, phone, and chat, including responding to voicemails. The ideal candidate will demonstrate confidence in autonomous decision-making and ticket resolution, possess strong communication skills, and exhibit computer expertise for back-office support. The role requires readiness to undertake additional support and operational tasks across various systems. Flexibility in scheduling is necessary during peak seasons, including Memorial Day, Juneteenth, Fourth of July, and Labor Day. HigherRing fosters a fast-paced work environment where employee input is valued, and mutual respect and camaraderie are integral to its culture, offering opportunities for growth and advancement. The company is an equal opportunity employer and actively advocates for pro-social/inclusive policies, aligning with specific beliefs on social and environmental issues.

Requirements

Self-motivated
Analytical thinker
Enjoys helping people
Strong speaking skills
Strong writing skills
Confidence in making decisions
Ability to work through customer tickets autonomously
Smart win-win communications skills
Computer expertise
Detail-oriented
Able to juggle many responsibilities with various timelines
Skilled at working in multiple Chrome tabs at once
Direct ethernet cable connection
Strong Internet bandwidth: 50 Mbps download speed or faster
5 Mbps upload speed from a reliable provider
May NOT use satellite, cell phone hot spots, public networks, or Wi-Fi connections
Must live in and be working from one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin
Fully answer all application questions
Add your resume
Include a cover letter

Nice To Haves

Familiarity with Zendesk
Familiarity with Slack

Responsibilities

Help coordinate outdoor travel stays
Manage customer relationships and questions
Work with site hosts to provide excellent customer service
Respond to inquiries via email, phone, chat, and voicemails
Make decisions and work through customer tickets autonomously
Provide back-office support from home
Take on additional support and operational tasks and responsibilities in various systems

Benefits

Employee (not contractor) status
Paid training
Option to participate in medical insurance programs (80+% of the basic plan premium covered)
Option to participate in dental insurance programs (80+% of the basic plan premium covered)
Option to participate in vision insurance programs (80+% of the basic plan premium covered)
401(k) plan with a 2% match contribution
Paid sick leave
A financial wellness and coaching program - 0% loans to help pay down debt
An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs
Opportunities for growth and advancement
A fast-paced work environment where employee input is valued
Mutual respect and camaraderie as a significant part of our culture