Adventure & Camping Customer Service Team Member

HigherRing • Eugene, OR

14h • Remote

About The Position

HigherRing is an ethical outsourcing partner for socially responsible companies, focusing on creating remote, impact employment. They are a B Corp, climate-neutral certified, and a 1% for the Planet member. This seasonal position, running from May 8 to September 12, 2026, offers a starting hourly rate of $16-$19. The role involves coordinating outdoor travel stays, managing customer relationships and inquiries, and collaborating with site hosts to ensure excellent customer service for a client specializing in unique private property and public campsites, RV parks, treehouses, and cabins for outdoor adventures. Communication will primarily be via email, with phone and chat support also required, including responding to voicemails. The successful candidate will work directly with the client, providing back-office support from home, and will be expected to handle additional support and operational tasks across various systems.

Requirements

• Self-motivated
• Analytical thinker
• Enjoys helping others
• Strong speaking skills
• Strong writing skills
• Confidence in making decisions
• Ability to work through customer tickets autonomously
• Smart win-win communications skills
• Computer expertise
• Detail-oriented
• Able to juggle many responsibilities with various timelines
• Skilled at working in multiple Chrome tabs at once
• Direct ethernet cable connection
• Strong Internet bandwidth: 50 Mbps download speed or faster
• 5 Mbps upload speed from a reliable provider
• Must NOT use satellite, cell phone hot spots, public networks, or Wi-Fi connections to ensure client data security
• Must live in and work from one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin
• Fully answer all application questions
• Add resume
• Include a cover letter

Nice To Haves

• Familiarity with Zendesk
• Familiarity with Slack

Responsibilities

• Help coordinate outdoor travel stays
• Manage customer relationships and questions
• Work with site hosts to provide excellent customer service
• Respond to inquiries via email, phone, and chat
• Respond to voicemails
• Make decisions and work through customer tickets autonomously
• Provide back-office support from home
• Take on additional support and operational tasks and responsibilities in various systems

Benefits

• Employee (not contractor) status at an exciting, mission-driven company
• Paid training
• Option to participate in medical, dental, and vision insurance programs (we cover 80+% of the basic plan premium)
• 401(k) plan with a 2% match contribution
• Paid sick leave
• A financial wellness and coaching program - 0% loans to help pay down debt
• An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
• Opportunities for growth and advancement - our entire management team started in a call center environment!
• A fast-paced work environment where employee input is valued, and where mutual respect and camaraderie are a significant part of our culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees