"title":"Advantage Program Manager"}

Oral Roberts University•Tulsa, OK

34d

About The Position

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to stay in their faith but to GROW in faith and become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU. The Advantage Program Manager is responsible for the recruitment, enrollment, and retention efforts of all dual enrollment students, performing all necessary functions to ensure partner relationships are kept in good standing and students and families are supported, while initiating strategies to develop new partnerships and reach new markets in support of ORUs enrollment goals.

Requirements

Bachelors Degree in a related field required. (O.R.U. graduate preferred.)
Must possess a valid Oklahoma drivers license and have an excellent driving record for the purpose of driving university leased vehicles.
One (1) year of related work experience in a similar work setting preferred.
Must be computer literate to include: Word, Excel and Power Point.
Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
Must be self-motivated and able to prioritize projects.
Must have the ability to exercise discretionary judgment.
Excellent problem solving skills, leadership and time management skills are a must.
Maintains a high level of confidentiality at all times regarding both student records and internally sensitive information.
Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alumni, administration, and parents from varying cultural backgrounds.
Must have the ability to prioritize multi-tasks in the midst of a fast-paced, high-demand work environment while always maintaining a professional demeanor.
Must remain flexible with regard to external factors that may affect the work schedule. (Examples: Change in flight plans, prospective students or parents who require an immediate response, etc.)
Occasional out-of-town travel, air and ground, and occasional use of personal vehicle will be required.
The ability and willingness to travel and work occasional nights and weekends is required.

Responsibilities

Using acquired data, the Manager is responsible for overseeing and strategizing both current and potential markets for ways to develop and reach prospective dual enrollment students. Develops, rates, and pioneers new contacts (including schools, co-ops, ministries, churches, etc.) Determines the type of follow-up required to effectively move potential students through the process of enrollment and re-enrollment.
Responsible for the prospective student experience while enrolled in the Advantage Program through the organization for which they are partnered (high school or homeschool co-op).
Trains and supervises the Advantage Program Support Specialist and student workers as assigned.
Advisement for prospective students and parents regarding academic programs of study, program requirements, etc.
Accountable for maintaining relationships with the partner school, co-op, and ministry facilitators, and works with the Support Specialist to serve as a primary counselor for daily incoming or required outgoing calls, e-mails, and texts that come into the office, as well as handling proactive outreach required to various departments on campus to assist students through the process.
Conducts investigation into complaints or disputes on behalf of the university management and/or prospective students and/or parents as they may arise.
Liaises with the Admissions Operations team to ensure that policies related to program admission, as established by Academics, are upheld, and completed applications are processed within a timely manner.
Identifies issues that may be inhibiting movement through the system and works to resolve them. Resolves any unique issues that arise requiring special follow-up (i.e., high school approval).
Serves as the primary point of contact within the areas of Academics, Online Learning, D2L, and Registrar to assist with course offerings, section assignments to keep schools together, and invoicing preferences for schools that may need further arrangements or follow-up on behalf of Student Accounts.
Works with the Associate Director of Admissions and Executive Director of Enrollment Management Operations to identify opportunities to enhance system and operational efficiencies for an improved user experience.
Collaborates with Enrollment Marketing and Admissions Communications to provide input and feedback on campaigns and assets essential for recruiting prospective students and families and effectively keeping current students informed of key deadlines, next steps, and other pertinent university policies and happenings, etc.