Advancement Systems and Process Improvement Analyst

University of Chicago-posted 12 days ago
Full-time • Mid Level
Hybrid • Chicago, IL
5,001-10,000 employees
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The Advancement Office engages alumni (~220k), current students, parents, and friends of the University through intellectual, professional and social activities on campus, around the world and online. Advancement raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute. The Advancement Technology team delivers the data, systems, tools, and technology strategy that power UChicago Advancement’s ambitious fundraising and engagement goals. Taking an enterprise approach to data and systems, the team develops and supports systems and tools that are consistent, scalable, and adaptable. In close collaboration with stakeholders across Advancement and the broader University, Advancement Technology translates program strategies into innovative, integrated solutions that enable, enhance, and accelerate fundraising and engagement outcomes. The team is committed to continuous innovation, centralized governance, and building partnerships that ensure technology investments are secure, future facing, and optimized for Advancement goals. This role will liaise between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems.

  • Works directly with stakeholders from fundraising and operations teams across ARD to discover, document, and test changes to departmental technology systems and related business processes.
  • Manages and facilitates the discovery, development, and testing of user stories to solve organization issues in partnership with Director and ITS.
  • Makes connections between incoming user requests and identifies additional impacts.
  • Identifies opportunities to gain value through innovations in process or system design.
  • Studies the needs and objectives of key stakeholder groups to inform strategy and plans.
  • Advances a culture of data-driven decision-making, collaboration, and innovation throughout the organization.
  • Seeks opportunities for professional development that will enhance job performance, including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
  • With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses.
  • Uses basic understanding of applicable business processes, systems, and industry requirements.
  • Implements functional, system, and program specifications.
  • Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
  • Supports the IT development group in building new systems and enhance existing systems.
  • Assists in coding, testing, debugging, and implementing software solutions.
  • Prepares documentation on system enhancements and/or alternatives.
  • Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
  • Performs other related work as needed.
  • Minimum requirements include a college or university degree in related field.
  • Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
  • Bachelor’s or advanced degree.
  • Minimum two years of professional work experience in business analysis, product management, project management, or related roles.
  • Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to Advancement, including Phoenix, the University's Donor Relationship Management System.
  • Proficient in a Microsoft Windows computer environment, especially with Microsoft Outlook, Word, Excel, PowerPoint and Access.
  • Strong project management skills, with an aptitude for leading end-to-end project delivery.
  • Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
  • Explain complex ideas clearly and simply.
  • Comfortable with ambiguity.
  • Manage confidential information with discretion and tact.
  • Act with integrity, professionalism, and confidentiality.
  • Work collegially and collaboratively in a team setting.
  • Self-motivated and the take initiative.
  • Prioritize multiple projects and independently follow through with detail.
  • The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook .
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