Advancement Associate (Membership)/IS-0301-09

Smithsonian Institution•Washington, DC

12d•Onsite

About The Position

The Smithsonian Institution (SI) is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. The Advancement Program was established to engage individuals, foundations, corporations and other organizations in furthering SI's mission through philanthropic support. The Office of Advancement oversees and guides the fundraising efforts of the entire Smithsonian and is home to the central advancement organization for the Institution. The Advancement Associate (Membership) has responsibility for assisting the Membership Department with updating constituent information in various systems, reviewing transactions, providing customer service to NMAAHC Members, and reviewing, writing, and editing fundraising communications.

Requirements

Demonstrated knowledge of fundraising principles and techniques.
Demonstrated skill in written communication.
Ability to track and manage multiple projects, priorities and deadlines.
Skill in the use of fundraising databases (i.e., Salesforce software).

Nice To Haves

Bachelor’s Degree is desirable.
Applicants who wish to qualify based on education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Responsibilities

Develop and maintain databases as a tool for delivering data to internal customers and for investigating and identifying business opportunities.
Research, collect, and organize data from various data warehouses (i.e. CRM, Excel files, vendor extracts, departmental data, etc.) for effective communication and reporting.
Update records in the membership database concerning member information and correspondence. Assist with database programming to ensure correct donation processing.
Use Salesforce for generating reports on online transactions and for list management.
Work as NMAAHC Membership liaison with members and other external constituents. Responsible for responding to and resolving inquiries that come from members through phone (calls to the office and our call center), mail, and email.
Create correspondence for current, former and prospective NMAAHC members.
Write and edit materials in response to inquiries using appropriate grammar, spelling, punctuation and style.
Assist in the development and will implement strategies for the acquisition, engagement and retention of existing members.
Provide on site development and coordination of programs that are included among member benefits.