Advanced Medical Support Assistant

Department of Veterans Affairs • Dayton, OH

34d • Onsite

About The Position

The Dayton, Ohio VAMC is looking for an Advanced Medical Support Assistant (AMSA) to support the Specialty Care Call Center in the Clinic Practice Management Service. The AMSA will play an integral role in achieving first-contact resolution through Veteran-centered delivery of care and provides information on programs and initiatives available to Veterans and provides administrative referrals of services as needed.

Responsibilities

• Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Responsible for answering and initiating telephones calls and secure messages to address the needs of Veterans.
• Ability to provide information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to appropriate team members within Dayton VA Medical Center or directs the contact to the appropriate discipline or department for resolution.
• Ability to screen incoming contacts and independently routes the contacts to the appropriate area for resolution.
• Ability to provide accurate details of organizational information to Veterans regarding the different services the VA offers.
• Provides high-quality customer service to Veterans and their families/caregivers.
• Other assignments at this level may include: scheduling, canceling, re-scheduling patient appointments in line with patient requests, return to clinic orders, recalls, and consults; entering no-show and cancellation information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; reviewing electronic health record, obtaining medical records, faxing, completing administrative documentation, identifying and addressing incomplete encounters

Benefits

• Pay: Competitive salary and regular salary increases
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees