Advanced Medical Support Assistant

Department of Veterans Affairs•Akron, OH

29d•Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting for an Advanced Medical Support Assistant (AMSA) within Community Outpatient Service fir multiple locations. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Responsibilities

Schedules patient appointments
Coordinates with the patient care team to review the clinic utilization by using various reports
Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments
Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc
Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
Maintains the confidentiality of information obtained to carry out required duties
Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.