Adult Education Program Manager

Neighborhood House•Saint Paul, MN

6d•$55,000 - $65,000•Onsite

About The Position

Neighborhood House is seeking a full-time Adult Education Manager to lead, strengthen, and grow Adult Education programming. This role centers around three guiding priorities: supporting and developing staff, volunteers, and interns; expanding program reach through intentional outreach and recruitment embedded into team workflows; and strengthening the Adult Education Intake processes through cross-departmental collaboration. The Adult Education Manager provides day-to-day leadership for instructors, volunteers, and interns, fostering a supportive, accountable, and culturally responsive team environment. The role works closely with intake and enrollment staff to ensure smooth learner pathways into programming, shared systems, and consistent communication as organizational intake practices evolve. The Adult Education Manager will also provide direct service in the form of teaching and intake support.

Requirements

Bachelor’s degree in an educational field required
3+ years of experience as a teacher in Adult Basic Education, English Language Learning, or GED programs
Demonstrated a minimum of two years of successful management or supervisory experience
Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds
Working knowledge of racial equity and social justice issues relevant to the communities we serve
Working knowledge of immigrant/refugee trends and needs, self-sufficiency issues and community resources
Strong time management skills with demonstrated ability to manage tasks, projects, and priorities
Demonstrated ability to move projects to completion by deadlines
Committed to working both independently and as part of a team
Proficient in Microsoft Office programs and the Google Educator Suite
Strong organizational and budgeting skills

Nice To Haves

Master’s degree in education, or related field
Curriculum development experience
TESOL/TEFL certification preferred; active teaching license preferred
Ability to speak one or more languages spoken by our participant families, especially Spanish , Karen, Hmong, and Somali.

Responsibilities

Lead a team of Adult Education instructors, support staff, and interns, ensuring Adult Education programs operate effectively and align with Neighborhood House goals.
Translate Adult Education and organizational goals into clear work plans for instructors, staff, and interns, ensuring each team member understands their role in advancing learner outcomes.
Oversee the day-to-day work of interns and volunteers, providing training, coaching, and task delegation that supports learner needs and meets educational or service-learning requirements.
Provide regular, clear work guidance and expectations, along with constructive coaching that includes both guidance and corrective feedback, to support staff for professional growth and accountability.
Actively coach and support team members in developing cultural competence, trauma-informed practices, and radical hospitality, in alignment with Neighborhood House expectations.
Communicate operational plans, instructional changes, scheduling updates, and program decisions clearly and in a timely manner to Adult Education staff and relevant partners.
Ensure the team adheres to local, state, and federal Adult Education requirements, grant guidelines, data privacy standards, and organizational policies.
Serve as site or program manager for Adult Education spaces, coordinating staffing schedules, classroom space, supplies, technology, volunteers, and partnerships to ensure effective daily operations.
Collaborate with internal partners (Such as: Makerspace Program, Youth Programs, Food Support, Basic Needs, Housing, Volunteer Engagement, In-Kind, and Social Work/Trauma-Informed Initiatives teams) to support holistic learner success.
Work with the In-Kind Coordinator to coordinate, receive, and distribute donated educational materials, technology, and supplies for Adult Education programming.
Oversee purchasing and budget reconciliation for Adult Education programs, ensuring responsible and timely financial stewardship within approved budgets and grant requirements.
Research and maintain up-to-date knowledge of community resources that support adult learners (such as workforce training programs, credentialing pathways, digital access resources, and public benefits).
Support continuous improvement of Adult Education systems and processes to ensure accessibility, inclusion, cultural responsiveness, and sustainability.
Perform other duties as assigned to support the success of Adult Education programming and Neighborhood House.
Provide adult education services that are culturally responsive and aligned with Neighborhood House standards for inclusion, accessibility, and radical hospitality, including: Instruction in Adult Education classes as assigned, an average of 5 hours per week.
Conduct intake, orientation, and adult education student leaders.
Complete educational assessments to determine learner levels, needs, and goals.
Collaborate with learners to develop individualized learning plans and strategies for academic, workforce, and personal advancement.
Provide or support referrals to internal and external resources that address barriers to learning (transportation, childcare, food access, technology, etc.).
Support adult learners from diverse linguistic, cultural, and educational backgrounds, including learners with emerging literacy skills.
Assist learners whose first language is not English through the use of interpretation, translation tools, and linguistically appropriate instructional supports.
Organize, lead, and/or support as assigned special events, orientations, community events, outreach activities, and enrollment efforts.
Respond to inquiries related to Adult Education programs by phone, email, in person, or through referral and enrollment systems.
Oversee accurate and timely data entry and maintenance for Adult Education programs across required systems, including ClientTrack and state education databases.
Conduct regular data review and cleanup to ensure data quality, consistency, and compliance with Adult Education, grant, and organizational requirements.
Ensure documentation for adult learners is complete and up to date, including enrollment records, assessments, attendance, and progress notes.
Pull and review weekly and monthly reports to monitor enrollment, attendance, learner progress, and program outcomes, and use findings to inform program improvement.
Support staff, interns, and volunteers in understanding data expectations and using data systems accurately and consistently.
Track, analyze, and report program participation and outcomes for internal leadership, funders, and other stakeholders as required.