Adult Care Coordinator - Medicaid and Financial Assistance

PRAIRIE VIEW INC•Newton, KS

About The Position

We’re looking for a Case Manager with a strong focus on Medicaid and financial services to support adults living with severe and persistent mental illness. This role is critical in helping clients access, maintain, and navigate Medicaid coverage, ensuring they receive the care and services they need. If you’re someone who understands how overwhelming healthcare systems and financial barriers can be—and you’re confident guiding others through them—this role is for you.

Requirements

Experience working with Medicaid, healthcare enrollment, or social services (strongly preferred)
Understanding of state Medicaid systems or application portals
At least 2 years of experience working with adults with severe and persistent mental illness
Strong communication skills—especially when discussing financial and healthcare-related topics
Ability to navigate complex systems and explain them in a clear, supportive way
Strong organizational and documentation skills
High school diploma required; Bachelor’s degree or equivalent experience preferred
Must be 21 years or older
Valid Kansas driver’s license and ability to transport clients
Ability to pass required background checks (KBI, DCF, Central Registry)
Must obtain and maintain Kansas Case Manager Certification (and CEUs as required)

Responsibilities

Assist clients with Medicaid applications, renewals, and redeterminations
Verify eligibility by collecting and reviewing financial and personal documentation (income, residency, disability status, etc.)
Submit and track applications through state Medicaid portals
Communicate directly with Medicaid agencies to resolve issues or delays
Educate clients on benefits, coverage options, and financial eligibility requirements
Ensure compliance with state and federal Medicaid regulations
Advocate for clients facing barriers to coverage or approval
Provide ongoing care coordination services for adult clients
Develop and maintain supportive, professional relationships
Facilitate treatment planning and coordinate care with multidisciplinary teams
Support clients in building independence, stability, and community integration
Provide crisis intervention in collaboration with the care team
Maintain accurate, timely documentation (90% completed within 72 hours)
Serve as a primary point of contact for Medicaid-related needs
Participate in team meetings, supervision, and care coordination sessions
Manage scheduling and prioritize client needs effectively