ADRC Resource Specialist - Wood County

Marathon County•Wisconsin Rapids, WI

11d

About The Position

The Resource Specialist is responsible for assisting older adults and adults with a disability, their families and caregivers by providing person-centered information and assistance regarding resources and services, completes long term care options counseling and determines eligibility for Wisconsin’s Long Term Care Programs. Position works closely with internal teams and community partners to develop collaborative relationships to ensure proper referrals, working together to help individuals. The position is based in Wood County. Occasional travel throughout the ADRC-CW service region for meetings and case assistance required.

Requirements

Bachelor’s degree in Human Services, Social Work or closely related field.
At least one (1) year working with older adults or adults with a disability.
A valid driver's license and a driving record that meets County standards.
Ability to obtain Functional Screener and Options Counseling certification within 3 months of date of hire
Ability to work effectively with older adults and adults with disabilities
Ability to conduct assessments of customer needs through telephone or in person interviews
Skills in interviewing individuals in a one on one or group setting.
Excellent interpersonal, verbal and written communications skills.
Ability to develop and maintain rapport with community partners.
Ability to communicate detailed and accurate information to individuals and groups.
Knowledge of community resources that assist older and disabled adults.
Adhere to program and position standards
Ability to research, analyze and resolve problems.
Ability to listen and respond in a nonjudgmental and respectful manner.
Ability to work independently and exercise judgment in accordance with established procedures
Ability to travel to individuals homes and community locations.
Ability to be organized, multitask and meet deadlines.
Commitment to ADRC-CW mission, contributing to a positive work culture that fosters teamwork and excellent customer service.
Adhere to confidentiality requirements.
Knowledge of and commitment to adopting a trauma informed approach to practice
Skills in utilizing a computer using a variety of software, email and internet.

Responsibilities

Provide accurate information to individuals regarding available resources.
Assist individuals to access services to meet their needs.
Conducts screening to determine eligibility for Wisconsin’s Long Term Care Programs.
Provide assistance to individuals with Long Term Care Medicaid applications.
Complete enrollment and disenrollment for Wisconsin’s Long Term Care programs.
Complete required documentation into client tracking system.
Refer customers to other agencies and services when appropriate
Complete Outreach to target populations and community agencies
Develop and expand job related skills and knowledge by attending training.
Participate in agency committees and community groups
Complete and submit all required paperwork timely and accurately.
Maintains regular and predictable attendance.
Performs related work as required.