Resource Specialist

Catholic Charities of Kansas City - St Joseph • Kansas City, MO

7m

About The Position

The Resource Specialist will provide advice, support, financial assistance, and internal/external resources to households in our service area. The Resource Specialist will utilize the Client Centric Service Model to address the needs and barriers of clients, and to encourage self-sufficiency.

Requirements

• Bachelor’s degree in social work or human service-related field from an accredited institution or program required. Candidates with no degree may be considered if they have 5 or more years of relevant experience.
• A minimum of two years’ experience in direct services or case management and/or substantial knowledge of area social services resources.

Responsibilities

• Acquire and maintain in-depth knowledge of area community resources specific to housing, transportation, rent and utility assistance, mental health, physical health, food, employment, and substance abuse needs, in addition to various client needs which may arise.
• Acquire and maintain in-depth knowledge of internal programming and resources, including eligibility criteria for each program.
• Build relationships with local business partners for emergency assistance resources.
• Develop comprehensive resource list for individual and agency use.
• Develop partnerships with other community agencies and organizations to maximize available resources in meeting the emergency assistance needs in the community.
• Maintain and update resource list on a monthly basis.
• Provide short term, same day service coordination for individuals seeking support from Catholic Charities.
• Maintain budget and track expenditures.
• Track data and complete reports as required.
• Attend program meetings weekly regarding agency policies, services, and updates.
• Provide short term, immediate needs assistance for individuals currently engaged in Catholic Charities programming who have encountered a need the program cannot properly address.
• Develop ongoing professional relationships with current and potential agency referral sources.
• Assist in the training of new staff and volunteers regarding Resource Solutions.
• Represent and interpret the mission and the work of the agency to the community.
• In conjunction with other staff members, identify and implement actions to improve processes to ensure quality services are offered.
• Assist with Catholic Charities Marketing department opportunities for media to promote success stories.
• Meet with community agencies and organizations on a pre-determined basis to determine emergency assistance needs.
• Represents the work of the Agency in a positive manner to community partners.
• Provide assistance with disaster case management.
• Greet each person who comes to the agency in a professional manner.
• Provide quality experience for everyone served.
• Receive service inquiries from the community by phone, email, or walk-ins.
• Conduct screening and assessment of needs for individuals/families that contact Catholic Charities.
• Return telephone calls and emails within 24-48 hours of receipt.
• Facilitate client connections to Catholic Charities programs and provide information and referrals to community resources.
• Connect clients to volunteer mentors where appropriate and possible.
• Participates in annual Second Collection initiative.
• Perform other duties as assigned.

Benefits

• This position is eligible for a comprehensive employee benefits program, including medical, dental and vision plans, STD/LTD fully paid by the employer, 401(k) retirement plan with employer match of employer contributions up to 5% of their annual pay, paid time off including vacation/sick leave accrual, 10 holidays each year, and much more! Our office hours are Monday - Thursday, 8:00 am to 5:30 pm and our offices are closed on Friday - giving you a three-day weekend in most situations!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level