Adoptions Advisor
About The Position
Great Plains SPCA located in Merriam, KS is the highest rated shelter in the Kansas City area; a charity that serves 6,800 animals and 500,000 residents annually. We are a results driven organization built on resiliency, compassion, inclusion, and accountability. Are you ready for a job that keeps you on your toes, both mentally and physically? Are you looking for a job where "predictable" is a dirty word? Are you as consistent as a cat's unwavering demand for treats at 3 a.m.? Want to make a daily difference for community pets? Position Summary: This results-focused position is key to ensuring our pets find the right homes. Our matchmaking approach is centered on creating safe and lasting adoptions.
Requirements
- High school diploma or GED
- 1+ year of related sales and customer service experience in a fast-paced corporate environment
- Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer Focus
- Ability to use logic and reasoning to evaluate alternative solutions or approaches to problems
- Manage multiple situations, people, and tasks simultaneously
- Ability to manage daily tasks and resolve problems with minimal guidance
- Good attention to detail
- Ability to work independently or as a team
- Accurate typing, data entry, and computer skills
- Possess a valid driver’s license
- Must be able to work weekends
- Must be comfortable working with dogs and cats of all ages and temperaments
- Strong interpersonal and verbal and written communication skills
- Displays maturity, good judgment, professionalism, and problem-solving skills
- Ability to remain calm and empathetic in stressful situations
- Compassion and empathy for animals and humans
- Frequent standing, walking, bending, lifting, stooping, carrying, and reaching
- Handle and restrain animals weighing up to 100 lbs.
- Lift 50 lbs. to waist height
Nice To Haves
- Prefer familiarity with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPoint
- Knowledge and work-related experience with animals
- Bilingual preferred (English/Spanish)
Responsibilities
- Drive results and movement of animals through our adoption process
- Ensure safe and successful adoptions through excellent customer service and matchmaking
- Uphold and promote a culture of high-quality customer service for all patrons
- Ability to ask appropriate questions and gather information during adoption screening process
- Manage adoption process from start to finish, including all necessary paperwork
- Ability to diffuse conflict and de-escalate situations when necessary
- Provide information to the public on all GPSPCA services and programs, communicating the organization’s culture, philosophies, and mission in a positive manner
- Understand animal behavior and common issues to create lasting and safe adoption matches
- Ability to speak to an animal’s medical or behavioral needs in a clear and positive manner
- Maintain knowledge of all adoptable animals to appropriately place them in adoptive homes
- Problem solve and think creatively to ensure a positive outcome for customers and animals in our care
- Maintain efficient interdepartmental communication, procedures, and processes
- Monitor health and behavior of adoptable animals, reporting concerns to Shelter Medicine or Behavior teams as needed
Benefits
- GPSPCA offers a competitive benefits package including health, dental and vision insurance, generous PTO, Days of Significance, plus 9 paid Holidays, 100% employer covered mental health, disability benefits, life insurance, 403(b), discounts on veterinary care and retail store items, plus an engaging workplace where our team and animals are our top priority.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
