Animal Adoptions Associate - FULL TIME
About The Position
The Care Associate plays a key role in connecting adoptable animals with loving homes by engaging with prospective adopters, facilitating meet-and-greets, and providing thorough education on responsible pet ownership. This role offers exceptional customer service, answers inquiries across multiple communication channels, and guides clients through Pasadena Humane programs and services. The Placement Associate collaborates closely with behavior and health teams to identify and communicate animal care needs, ensuring the highest standards of welfare. They also support volunteers, assist in placement-related programs, and maintain accurate documentation to help keep animals successfully in homes. Upholding Pasadena Humane’s mission, this position fosters positive relationships with the community while promoting a safe and compassionate environment for people and animals alike.
Requirements
- High school diploma (or GED/proficiency certificate).
- Must be at least 18 years of age at the time of appointment.
- 1 year experience working in any of the following strongly preferred: animal shelter, animal rescue, veterinary medicine, animal grooming, pet stores.
- Experience working with the public and individual diverse in age, culture, and in varied settings.
- Excellent interpersonal communication (both written and verbal) skills.
- Must have a strong knowledge of animal health and behavior including knowledge of dog, cat, rabbit, and other pet breed characteristics, temperament, training, and handling.
- Strong customer service and skills. Ability to provide excellent service in a fast-paced environment serving clients with differing needs and emotional states.
- Creative problem solver.
- Proficient in computer applications including Microsoft 365 and email. Experience with Chameleon, Kustomer, and/or VolunteerMatters a plus.
- Ability to lift up to 50 pounds
- Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness.
- Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.
- Must be able to work independently with minimal supervision.
- Must provide positive, proactive customer service
- Must have a positive attitude and a sense of humor
Nice To Haves
- Bilingual a plus (Armenian, Spanish, Mandarin, and/or Cantonese).
Responsibilities
- Conduct conversations with members of the public who have an interest in adopting a pet. Help adopters find a good match for their families.
- Provide education and information about animals available for adoption to encourage responsible pet ownership and share information about Pasadena Humane programs.
- Provide clients with information, as appropriate and known, about animals in our population, including behavior, age, breed, sex, and medical history.
- Discuss animal behavior and training with adopters.
- Answer questions and provide educational information using a high level of customer service techniques to assist customers with pet ownership needs and to guide them to Pasadena Humane programs and services.
- Facilitate meet and greets with animals with potential adopters
- Respond to email, phone, web, or in-person inquiries regarding placement programs.
- Assist with the transfer, foster, off-site and mobile programs as needed and assigned.
- Identify animal care, behavior, and health needs. Document and report to the appropriate department. Work with the health department to ensure the highest standards of day-to-day care.
- Assist volunteers in the placement program.
- Educate the public on animal welfare and animal care best practices.
- Follow up with clients regarding adoption requests.
- Ensure a positive, educational approach to customer service with a goal of educating the public and keeping animals in homes as appropriate. Promote positive relations with the general public, volunteers and staff while promoting Pasadena Humane’s programs, policies and philosophies.
- Address customer complaints.
- Uphold Pasadena Humane’s mission and contribute to building a culture of philanthropy.
- Ensure a safe working environment and actively participate in Pasadena Humane’s safety programs.
- Participate as needed in special department projects.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
