Adoption Specialist- SPCA Wake (Full-Time)

SPCA of Wake County•Raleigh, NC

3d•$21•Onsite

About The Position

If you have a passion for working with people and animals and enjoy helping animals find their forever homes this may be the most rewarding career journey of your life. Who We Are – Society for the Prevention of Cruelty to Animals of Wake County (SPCA Wake) Founded in 1967 in Raleigh, NC, SPCA Wake is a progressive and innovative private, non-profit animal welfare and sheltering organization. Our organizational core values are the foundation of a positive work culture that values employees just as much as our mission. We are committed to creating a better future for pets and people and we work hard to achieve our goals and offer a rewarding workplace. SPCA Wake provides competitive pay and excellent benefits (see below). Working at SPCA Wake is about more than just a paycheck, it’s about making a difference every day in the lives of pets and people. With locations in Raleigh and Garner, SPCA Wake rescues, heals and adopts more than 4,000 pets annually and provides assistance to more than 30,000 families and individuals each year. We never place a time limit on how long cats, dogs and other pets stay at our shelter. Our vision is to create a humane community for pets and people. If you are looking to make an impact and to save lives, SPCA Wake is the perfect place for you. Our Core Values: 1- Hell, Yeah! 2- Be Kind 3- Do What You Say 4- Forward Focused 5- Loose & Wiggly 6- Drop the Mic Position Overview: Guides visitors through the adoption process. Shares behavior and medical information about specific pets in order to match them with adopters. Interacts with potential adopters in a conversational way while processing adoptions and providing pet care education. Provides excellent customer service through phone, email, and in person during all interactions with the public, including conversations about pet adoption, pet retention and rehoming, and scheduling adoption processes and pet meetings. Processes adoption paperwork in a timely manner while maintaining accuracy. Interacts with and is comfortable handling a variety of pets. Assists with disease control and cleaning of areas throughout the day as needed. Works closely with the animal care team to help ensure timely pet meetings. Ensures daily tasks are completed accurately.

Requirements

High School diploma or equivalent
Excellent verbal and written communication skills
Experience using database, CRM, or shelter management systems (e.g., Salesforce or similar platforms) to enter, track, and maintain records as part of daily responsibilities
High degree of professionalism and customer service
Passion for the mission and core values of the SPCA of Wake County
Able to meet physical requirements of the job as described below
Must have a positive attitude and collaborative, team-oriented spirit
Must be high energy, self-starting and able to work with little supervision
Exemplifies core values of SPCA Wake

Responsibilities

Interacts with the public via phone, email, and in person
Helps support a positive work environment for staff and volunteers
Completes daily tasks, reports, and checklists as required
Helps ensure that adopters are placed with a pet who is a good match for their needs and lifestyle
Assists with cleaning of designated work areas
Interacts with and comfortable with handling a variety of pets
Helps ensure the safety of all employees, visitors and volunteers
Treats all pets & people humanely and promotes an environment of kindness

Benefits

Medical and Dental: Employer pays 90% of employee coverage (full-time)
Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care
PAID TIME OFF –
All part-time and full-time staff receive paid time off.
Paid Holidays - 9 paid holidays per year (full-time)
Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
Sick Time - 6.5 paid sick days per year (full-time)
FINANCIAL –
Healthcare: Flexible Spending Account
401k Plan
Coastal Federal Credit Union Membership
20% discount on pet adoptions and in SPCA Wake retail store
OTHER –
Bereavement time off
Federal & State Leave of Absence options