Principal Platform Adoption Specialist

Jobgether

6d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Platform Adoption Specialist in the United States.
This role offers a strategic opportunity to drive customer success by maximizing platform adoption and ensuring clients achieve measurable business outcomes. You will act as a trusted technical advisor, helping customers unlock the full value of their investment while supporting engagement, retention, and future growth. The position requires close collaboration with Customer Success, Professional Services, and product teams, translating insights into actionable adoption strategies. You will lead enablement initiatives, deliver impactful training sessions, and develop scalable resources to improve customer experience. Success in this role demands a proactive mindset, technical acumen, and the ability to influence both internal and external stakeholders. By leveraging data analytics and customer feedback, you will identify adoption gaps and champion continuous improvement to enhance client satisfaction and reduce churn.

Requirements

• 8+ years of experience in customer success, consulting, or professional services, with a proven record in software adoption.
• 3–5+ years of hands-on experience with Anaplan or similar EPM/SPM/SCM platforms.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities.
• Experience collaborating with Customer Success Managers, Technical Account Managers, and Professional Services teams in a SaaS environment.
• Ability to create structure and design effective processes in ambiguous or fast-changing contexts.
• Excellent facilitation, communication, and presentation skills, with strong attention to detail.
• Self-starter with the ability to manage workloads autonomously in a fast-paced environment.
• Results-driven problem solver with a focus on continuous improvement and progress.
• BA/BS required; MA/MBA is a plus.

Nice To Haves

• MA/MBA is a plus.

Responsibilities

• Drive customer adoption by proactively communicating platform updates, new features, and benefits.
• Partner with Customer Success teams to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver engaging product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to support customer learning and self-sufficiency.
• Analyze usage data and customer feedback to inform adoption strategies, identify risks, and influence product enhancements.
• Provide actionable insights to internal teams to shape roadmap decisions and prioritize feature development.
• Lead initiatives to ensure customers achieve measurable outcomes while mitigating churn.

Benefits

• Competitive compensation and performance-based incentives.
• Fully remote work with flexibility to collaborate across U.S. time zones.
• Career growth and professional development opportunities.
• Collaborative, values-driven culture with a focus on innovation and impact.
• Supportive environment emphasizing diversity, equity, inclusion, and belonging (DEIB).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level