Adoption Counselor

City of Memphis • Memphis, TN

2d

About The Position

Works under the general direction of the Animal Shelter Director to provide counseling to customers interested in adopting pets from the Memphis Animal Shelter (MAS). Greets and assists visitors interested in adopting animals. Conducts interviews and screens adoption applications. Recommends animals based on adopter lifestyles and preferences. Educates adopters on animal care, behavior, and training. Processes adoption paperwork and collects associated fees. Maintains accurate records of adoptions and animal profiles. Monitors animal behavior and reports concerns to medical or behavior staff. Handles, walks, feeds, and socializes animals as needed. Responds to inquiries via phone, email, and in person. Coordinates with shelter staff, volunteers, and rescue partners. Participates in adoption events and community outreach activities. Supports shelter operations, including cleaning and organizing. Follows safety protocols and proper animal handling procedures.

Responsibilities

• Provides counseling to customers interested in adopting pets
• Greets and assists visitors interested in adopting animals
• Conducts interviews and screens adoption applications
• Recommends animals based on adopter lifestyles and preferences
• Educates adopters on animal care, behavior, and training
• Processes adoption paperwork and collects associated fees
• Maintains accurate records of adoptions and animal profiles
• Monitors animal behavior and reports concerns to medical or behavior staff
• Handles, walks, feeds, and socializes animals as needed
• Responds to inquiries via phone, email, and in person
• Coordinates with shelter staff, volunteers, and rescue partners
• Participates in adoption events and community outreach activities
• Supports shelter operations, including cleaning and organizing
• Follows safety protocols and proper animal handling procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees