Systems Adoption Specialist (User Adoption)

AvalonBay Communities

6d • $68,000 - $113,400

About The Position

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role The Systems Adoption Specialist plays a key role in supporting both community and departmental operations by promoting the effective and consistent use of policies, procedures, and digital tools. This position helps AvalonBay associates by monitoring compliance, offering technical support, and driving user adoption of operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts. A strong working knowledge of property management software applications will help ensure success in this position.

Requirements

• Education: Bachelor’s degree in business administration, Management, or a related field preferred. High School diploma (or equivalent) is required
• Experience: Minimum 1 years of experience in multi-family property management, real estate, hospitality, or retail preferred.
• Minimum 1 years of experience on one or more of AvalonBay’s software applications required. See list of applications in the KSA section below.
• Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to operate general office equipment (computer, telephone, copier, fax machine)
• Demonstrates basic familiarity with AvalonBay’s software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal.
• Shows a willingness to learn and expand knowledge across multiple systems used in daily operations.
• Experience in system testing, troubleshooting, and user support for technology platforms.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
• Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.

Responsibilities

• Perform quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure.
• May support efforts in defining quality assurance criteria.
• Provides technical support for associates using resident and vendor facing systems and applications, including Tier 1 support, “how do I” guidance and occasional training.
• Escalates more complex situations to management.
• Assists with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications.
• Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
• Provide systems support on the implementation of jurisdictional requirements.
• All other tasks assigned by the manager.

Benefits

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level