Adoption Counselor
About The Position
Come join the Kansas Humane Society pack! We are looking for an Adoption Counselor who loves being an important part of an animal's life. KHS is a qualified employer for the Public Loan Service Forgiveness program. We offer: Opportunity for two pay increases per year! Generous paid time off 10 paid holidays per year Paid time when closed for Inclement Weather Comprehensive low deductible health, pharmacy and dental plans Vision insurance plan SIMPLE IRA Retirement Plan with a generous company match Pre-tax spending accounts for health care and childcare expenses Discounted YMCA membership Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food Employee Assistance Program Position Summary Perceive all who enter KHS as a potential donor and provide welcoming, high quality customer service regardless of the circumstances. Utilize a conversational open-ended dialog to counsel potential adopters on the selection/needs of their pet. Assist adopters through the pre-adoption process, animal visiting, and adoption completion processes.
Requirements
- High School Diploma or equivalent
- Respect for the human animal bond is a must!
- Ability to speak effectively and communicate clearly
- Able to hear average conversations
- The employee is regularly required to type, stand, sit, kneel, and squat.
- The employee is regularly required to use hands to type.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Physical restraining of small and large animals 5lb to 100lb (on occasion)
- Pulled/jolted/jumped on by small and large animals 5lb to 100lb (on occasion)
- Lifting, carrying, pushing, pulling, throwing of 5lb to 100lb (on occasion)
- Stooping to pick up items
- Frequent verbal communication required
- Frequent repetitive motion and lifting up to 30lbs above shoulder height
- Must be able to use both hands for repetitive actions; firm grasp, fine manipulation and typing (8 hours daily)
- Standing, walking, mopping, kneeling on hands and knees, crouching, crawling
- Provide excellent customer service, flexibility, good conflict resolution skills, make decision independently, must have respect for the human/animal bond.
- Ability to deal with a variety of variables under only limited standardization.
- Required to manage awkward, emotional, and sometimes hostile customers for the best customer service possible.
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
- Ability to read, analyze, and interpret documents.
Nice To Haves
- Previous animal handling experience with dogs and cats preferred
- A background in caregiving or customer service.
Responsibilities
- Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances
- Must remain calm, flexible, and willing to see other perspectives.
- Assist with and participate in both the development and implementation of special adoption events.
- Remain current in humane animal husbandry.
- Promote open conversations between counselors and adopters so that potential adopters are provided with the resources to be successful pet owners based on their individual needs.
- Assure that the Kansas Humane Society adopts quality physically and behaviorally healthy pet animals by continuously monitoring the physical and behavioral health of all pets available for adoption.
- Meet the needs of pets who display signs of illness accordingly.
- Adopters of pets who have minor medical or behavioral issues will be fully informed of the animal’s condition(s) as well as potential implications the condition(s) may have upon the pet in the future.
- Provide enrichment for pets housed in the Adoptions Area
Benefits
- Opportunity for two pay increases per year!
- Generous paid time off
- 10 paid holidays per year
- Paid time when closed for Inclement Weather
- Comprehensive low deductible health, pharmacy and dental plans
- Vision insurance plan
- SIMPLE IRA Retirement Plan with a generous company match
- Pre-tax spending accounts for health care and childcare expenses
- Discounted YMCA membership
- Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
