Admitting Representative Clinic or Rehabilita

Wickenburg Community Hospital•Wickenburg, AZ

About The Position

The Clinic Admitting Rep is responsible for greeting and registering patients who present in clinic or on the telephone, including but not limited to entering pertinent patient information, scheduling patients, verifying insurance eligibility, collecting payment for services. Always maintains integrity and confidentiality of records. Assists clinic staff in assuring that records are complete. Assists Centralized Scheduling Staff as necessary to ensure patient transition of care needs are met. Provides exceptional care and service to patients, guests and fellow employees at all times.

Requirements

High school diploma or equivalent
Computer literate with basic knowledge of Microsoft Word & Excel
Excellent communication skills and customer service skills
Strong organization skills and ability to multitask
Must have a minimum of 1 year of experience of insurance eligibility.

Nice To Haves

Previous medical scheduling experience preferred
Bilingual/Spanish preferred

Responsibilities

Greet patients upon arrival in a friendly and professional manner.
Answer phone calls and route calls to appropriate staff/department in a professional manner.
Appropriately document any pertinent patient information in patient chart.
Notify back-office staff and providers of patient requests or messages in an efficient and timely manner.
Schedule patient’s according to providers schedules.
Process patient registrations in a timely and accurate fashion.
Enter and verify accuracy of all patient demographic and insurance/billing information at time of check-in.
Obtain copy of patient identification, insurance cards and physician orders and scan into patient’s account.
Verify insurance eligibility prior to services rendered
Explain and obtain signatures on all required registration forms, including Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information.
Collect and receipt co- payments, deposits and/or payment arrangements for visits.
Obtain medical records for ER/IP follow up appointments.
Assist in attaching incoming electronic records via document import to patients’ chart for providers to review.
Schedule appointments for inpatients/outpatients.
Ensure Agile/CPSI/TruBridge accounts are created properly, and authorizations are entered and kept updated/current.
Prepare daily deposit and reconcile petty cash.
Communicate effectively with all co-workers in a courteous and professional manner
Attend organizational and department meetings when indicated
Participate in team discussions and planning
Follow all hospital policies and procedures
Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager