Admitting Representative

MyMichigan Health•Grant Township, MI

About The Position

This position is responsible for ensuring that all patients, visitors, physicians, other department employees and vendors receive superior customer service. It is responsible for welcoming and correctly registering patients for outpatient procedures, admissions, pre-admissions, same day surgeries, observations, lab drop-offs, and assisting physician offices as necessary. Admitting is also responsible for answering telephone calls from other departments, directing patients, putting correct paperwork together for patients’ charts, ensuring that the correct paperwork goes to the correct department, POS collections and scanning documents.

Requirements

High school diploma or GED is required
Must have good organizational and interpersonal skills needed to communicate successfully with patients and coworkers.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification preferred.
One year experience working with insurance, registration and collections preferred.

Responsibilities

(20%) Welcomes and correctly register patients.
(20%) Direct patients and visitors to the correct locations.
(20%) Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients. Uses available tools to verify patient identify.
(20%) Gather all necessary insurance information including copies of insurance cards when needed.
(20%) Promptly and courteously answer telephone, transferring calls appropriately, and returning messages when needed.
Obtain MSP information to 100% compliance.
Accesses insurance eligibility websites including Cerner’s EEM Electronic Eligibility product to verify benefits and coverage.
Able to assess co-pay and deductible amounts.
Obtain necessary signatures of consent for treatment, Advanced Beneficiary Notices, Notice of Non-Coverage, and Important Message from Medicare.
Verify and obtain signatures for Medicare lab patients through ABN Assistant Software.
Promptly register scheduled patients for different departments.
Regularly inventory and order supplies when needed.
Scan consents, physician orders and other appropriate documentation in Cerner.
Completes Point of Service collections, posts payments and completes appropriate reconciliation.
Applies necessary medical terminology skills and the ability to read and interpret clinical documentation such as physician orders.
Staff cross train and are available to cover Outpatient Registration, Inpatient Registration, Emergency Room Registration and Switchboard Operator functions.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.