Admitting Representative - Orthopedic

Tenet Healthcare Corporation•Palm Springs, CA

32d•Onsite

About The Position

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status DEPARTMENT SPECIFIC DUTIES: Greets patients in a friendly manner. Respects patient confidentiality utilizing HIPPA guidelines. Competent in utilizing multiple computer systems (i.e PAS and Nextgen) to input all demographic information provided by the patient. Participates in Electronic Medical Records training and demonstrates effective use of knowledge and new skills Chart preparation for patients scheduled the following day Completely and accurately enters information from the registration forms into the system. Verifies that the patient registration forms have been filled out completely and the patient has read and signed all consent forms as required by the hospital. Secures relevant patient information upon arrival including insurance cards and driver's license. Imports that information within the EHR. Schedules and cancels appointments Prepares the patient check in sheets and schedules for the following day Documents patient no-shows appointments in the chart and in the EHR system Collects payments and co-pays from patients. Completes legible and accurate receipts Reconciles all receipts with money (cash/checks/credit card payments) and balances with the provider log sheets. Adheres to DRMC Service Standards & ICON Practice Standards Pages emergencies and consults for providers in accordance with procedures remaining calm, concise and in a professional manner Is responsive to concerns or request from patients, providers and employees Follows provider's guidelines for escalating appointments according to the patients' requests or needs, to include urgent add-on appointments for issues such as fracture care or potential complications in care, communicate any concerns or issues with supervisor(s) immediately Acts as a "team player" doing whatever task is necessary to assure efficient functioning of office and highest quality care to patients and companies who request our service Performs other job duties as needed Job type: Full Time Shift: Days Mon-Fri 8am-5pm Hours: 8Hrs GENERAL DUTIES: The Patient Service Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function. The Patient Service Representative monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers

Requirements

Education: High School Diploma or GED
Experience: One to three years recent experience in acute care hospital registration or business office environment.
Skills:
Knowledge in Medicare, Medi-Cal and third party billing and collection procedures.
Type 35 WPM
Experience or knowledge in admissions, registrations and insurance verification is essential.

Nice To Haves

Skills: Ability to speak Spanish.

Responsibilities

Greets patients in a friendly manner.
Respects patient confidentiality utilizing HIPPA guidelines.
Competent in utilizing multiple computer systems (i.e PAS and Nextgen) to input all demographic information provided by the patient.
Participates in Electronic Medical Records training and demonstrates effective use of knowledge and new skills
Chart preparation for patients scheduled the following day
Completely and accurately enters information from the registration forms into the system.
Verifies that the patient registration forms have been filled out completely and the patient has read and signed all consent forms as required by the hospital.
Secures relevant patient information upon arrival including insurance cards and driver's license. Imports that information within the EHR.
Schedules and cancels appointments
Prepares the patient check in sheets and schedules for the following day
Documents patient no-shows appointments in the chart and in the EHR system
Collects payments and co-pays from patients. Completes legible and accurate receipts
Reconciles all receipts with money (cash/checks/credit card payments) and balances with the provider log sheets.
Adheres to DRMC Service Standards & ICON Practice Standards
Pages emergencies and consults for providers in accordance with procedures remaining calm, concise and in a professional manner
Is responsive to concerns or request from patients, providers and employees
Follows provider's guidelines for escalating appointments according to the patients' requests or needs, to include urgent add-on appointments for issues such as fracture care or potential complications in care, communicate any concerns or issues with supervisor(s) immediately
Acts as a "team player" doing whatever task is necessary to assure efficient functioning of office and highest quality care to patients and companies who request our service
Performs other job duties as needed
Greets patients and visitors in person or on the telephone
Obtains demographic, financial and medical information for registration and identification
Coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures.
Monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers

Benefits

Medical, dental, vision, and life insurance
401(k) retirement savings plan with employer match
Generous paid time off
Career development and continuing education opportunities
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

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