Admissions Technician

Oregon Humane•Portland, OR

25d

About The Position

The Admissions Technician is a vital member of the Oregon Humane Shelter Operations team responsible for providing the highest quality of care to animals in residence at Oregon Humane and facilitating interactions with the public. Responsibilities support one of the following departments: Animal Care, Customer Care or Admissions. These activities include feeding, cleaning, intake, and adoption support of animals; customer service, hospitality and responsiveness to Oregon Humane visitors. All Oregon Humane staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and Oregon Humane programs. Please note, this schedule will include at least one weekend day. This role will require shifts on Saturdays & Sundays.

Requirements

1-year related work experience in customer service, retail, food service, animal care/handling, and/or a high-pressure, high-volume work environment.
Able to communicate verbally and in writing with a diverse population.
Able to solve problems in a constructive and positive manner.
Able to exercise sound judgment during all interactions with the public, staff, and volunteers.
Basic working knowledge of computer software programs.
Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff, and volunteers.
Proficiency using the Microsoft Office Suite, including Outlook, Word, Excel.
Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful, and professional manner.

Responsibilities

Act as a vital member of the Shelter Operations team by providing appropriate animal husbandry, handling and screening according to established protocols and procedures.
Stock areas and housekeeping duties as assigned.
Collaborate and communicate effectively, provide excellent customer service – internally and externally.
Reliably and accurately complete work by following up on requests, checking work for errors, completing requests on or before deadlines and assuming responsibility for successes or errors.
Provide timely and appropriate education to clients on an as-needed basis.
Assist with handling animals for cremation services.
Sort in-kind donations and distribute to appropriate departments.
Assist in training new staff/volunteers.
Perform any other duty as request by management.