Admissions Counselor- IL- Admissions

Midwestern University • Downers Grove, IL

18h • Onsite

About The Position

The Admissions Counselor serves as a front-line ambassador for Midwestern University, guiding prospective students through the admissions process and representing MWU at recruitment events. Reporting to the Director of Admissions and working closely with the Associate Director, this role combines personalized engagement with data-driven recruitment strategies, academic program management, application review, and event planning. Counselors ensure an inclusive, compliant experience while driving enrollment goals and contributing to strategies that support institutional success. In this position, predictable in-person attendance is required; some evening/weekend hours during peak recruitment cycles.

Requirements

• A bachelor’s degree from an accredited institution and having at least one year of office experience is required with strong customer service skills.
• Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.
• Must be able to demonstrate excellent written and verbal communication abilities, including confidence in public speaking, and be comfortable working evenings and weekends with the ability to travel approximately 15 percent, as well as regionally or nationally as required.
• Customer Service & Advising: Empathy, active listening, and solution-focused approach
• Organization & Time Management: Ability to prioritize and meet deadlines independently
• Data Literacy: Skilled in interpreting reports and using data for decisions
• DEI & Accessibility: Commitment to inclusive practices and supporting diverse communities
• Professionalism & Ethics: Confidentiality, integrity, and compliance with regulations
• Driving & Travel: Valid driver’s license (if required); ability to travel regionally/nationally
• Computer Skills Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).
• Experience with admissions CRM systems (Slate preferred) and/or Salesforce/TargetX; strong attention to data accuracy.
• Familiarity with webinar platforms (Teams/Zoom) and basic email/SMS campaign tools.

Nice To Haves

• A master’s degree in Higher Education Administration or a related field and experience in higher education admissions or student services, is preferred.

Responsibilities

• Advise prospective students on programs, requirements, and next steps.
• Lead campus tours and info sessions (in-person and virtual).
• Respond promptly to inquiries and maintain accurate CRM notes.
• Manage assigned programs and attend recruitment events (≈15% travel).
• Represent MWU at fairs and conferences while coordinating travel.
• Build relationships with feeder schools and track conversion results.
• Host virtual sessions and webinars; engage via email, SMS, and social media.
• Suggest content based on applicant questions and trends.
• Coordinate interview and admit days, including logistics and communications.
• Review applications and recommend decisions.
• Maintain accurate CRM records and ensure data integrity.
• Prepare pipeline reports and analyze trends.
• Use data to improve recruitment strategies and processes.
• Work with faculty and staff for consistent messaging.
• Support transition from admission to matriculation.
• Serve as liaison for assigned programs.
• Protect applicant data and follow FERPA and NACAC guidelines.
• Promote accessibility and inclusive practices.
• Stay current on admissions trends and tools; attend trainings and conferences.
• Share knowledge and contribute to team improvements.
• Additional duties as assigned by the Director of Admission or Associate Director of Admissions.

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.
• We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.
• We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.
• We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.
• Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees