Admissions & Student Finance Coordinator

AeroGuard Flight Training Center•Phoenix, AZ

About The Position

The Admissions & Student Finance Coordinator will be responsible for all student enrollment processes. The Admissions & Student Finance Coordinator will be responsible for ensuring that incoming students have completed the necessary steps and are provided with the appropriate documentation to begin training, stay on track, have approved financing, and engaged in their flight training during their time with AeroGuard. The goal of this position is to ensure a smooth process for students as they complete the enrollment steps, including admissions interview, financing, and enrollment contract. Additionally, this position will be responsible for the administration of a student’s on-going financial commitment, keeping their account funded based on their contract to enable continued flight training. With AeroGuard's projected growth, the person in this role must bring clarity and process to a fast-paced environment but also be able to build scalable solutions for the organization to grow. The ideal candidate should possess: A track record of results-oriented success and exceptional customer service A self-starter attitude with the desire and will to succeed. Attention to detail and develop of repeatable processes. Strong relationship building and communication skills. Ability to work collaboratively in a team environment with Enrollment Advisors and Enrollment Manager Flexibility to adjust and change as the business grows and changes. Supports and participates in the organization’s Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures

Requirements

Two-year or four-year college degree required.
Two (2) years of student enrollment or financial aid/private student loan experience.
Three (3) years of customer service experience.
Must possess excellent customer service, communication, organizational and interpersonal skills.
Must be a team player, possess a strong work ethic and be able to coordinate multiple tasks while meeting required deadlines.
Must be capable of working independently.
Must possess strong time management skills and ability to work well under pressure.
Able to multitask, prioritize, show extreme resourcefulness and problem-solving skills.
Microsoft Office (Word, Excel, Outlook)
Financial Aid and Student Loans
Experience with contract software (e.g., AdobeSign).
Computers and computer applications including Microsoft Office Suite.
General office equipment such as facsimile, copier, laminating machine, etc.
The associate will be working in many environments inside and outside of the facility. Associates will have exposure to aircraft, flight training devices and other equipment. This position requires the utilization of most types of aircraft that AeroGuard Flight Training Center incorporates in its programs. The position may require some medium lifting up to 50lbs. Position may require prolonged periods of sitting or standing as well as bending and stooping.

Responsibilities

Guide program applicants through the necessary admissions steps. Send suitable applicants access to an online assessment, track their completion, and schedule acceptance interviews.
Track projected admissions by location and report out periodically.
Collect all documents and materials required for enrollment.
Organize and support incoming student Orientation.
Periodic reporting and coordination with Enrollment Advisors on Student Loan applications.
Create enrollment agreement contracts, review terms with incoming students, and track them for completion.
Review student training account balances and perform outreach to ensure students act on making necessary payments.
Coordinate with departing students for any returns of funds directly or to loan partner, or invoicing for balances owed.
Manage Veteran Educational Benefits.
Manage and be point of contact for medical emergencies or pastoral issues.
Create admissions files and manage documentation.
Track and store all admission documents and records.
Review any student financial issues or discrepancies.
Manage inbound email and student phone call volume.