Admissions Shift Lead

LEGO Discovery Centre • Springfield, VA

6d • $18

About The Position

What You'll Do: 🎯 Act as Supervisor on Duty , keeping Admissions running smoothly 👥 Assign, support, and motivate front-line teams to be truly guest-obsessed 🚦 Manage queues and guest flow safely and efficiently during peak times 🛟 Champion health, safety, and compliance across all departments 💬 Resolve guest issues quickly by coordinating with the right teams 🎓 Train and develop Hosts (ride safety, food safety, retail standards & more) 🌟 Coach performance, empower guest recovery, and elevate service standards 🤝 Jump in where needed—training, inventory, scheduling, engagement, and support

Requirements

• High school diploma or GED required
• Proven customer service and guest interaction skills
• Passion for entertaining children and families
• Ability to train, coach, and develop others effectively
• Fun, outgoing, and confident leadership style
• Strong communication and motivational skills
• Commitment to delivering top-tier guest experiences

Nice To Haves

• Experience in attractions, entertainment, or service-based roles preferred

Responsibilities

• Act as Supervisor on Duty, keeping Admissions running smoothly
• Assign, support, and motivate front-line teams to be truly guest-obsessed
• Manage queues and guest flow safely and efficiently during peak times
• Champion health, safety, and compliance across all departments
• Resolve guest issues quickly by coordinating with the right teams
• Train and develop Hosts (ride safety, food safety, retail standards & more)
• Coach performance, empower guest recovery, and elevate service standards
• Jump in where needed—training, inventory, scheduling, engagement, and support

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees