Admissions Intake Lead

Phalen Leadership Academies•Indianapolis, IN

19h•Onsite

About The Position

Skilled US is seeking an Admissions Intake Lead to support a smooth, student-centered enrollment experience from first inquiry through program entry. This role is responsible for welcoming prospective students, completing intake and eligibility screening, supporting application and documentation requirements, and ensuring students are accurately entered into internal systems. The Admissions Intake Lead plays an essential role in maintaining a strong admissions pipeline by providing timely communication, follow-up, and ongoing support to help students move forward without barriers. This position supports enrollment compliance and alignment with grant requirements and assists in tracking and managing student leads to ensure they are nurtured, documented, and guided effectively through admissions and enrollment.

Requirements

Proficiency with CRM and chat platforms such as Salesforce, Mogli or similar systems.
Experience in admissions, workforce development, student services, or academic advising, especially with adult learners.
Strong organizational skills with the ability to manage high volumes of student follow-up, documentation, and intake scheduling.
Ability to use motivational interviewing, coaching strategies, or student-centered communication practices to build trust and engagement.
Strong attention to detail to ensure accuracy in records, eligibility documentation, and compliance requirements.
Working knowledge of grant-funded enrollment requirements, documentation standards, or reporting expectations preferred.
Background in case management, social work, or human services is a plus.
Bilingual fluency is a plus.
This is an in-person role requiring frequent face-to-face interaction with students, training partners, and community stakeholders to support relationship-building, enrollment, and intake services.

Responsibilities

Serve as the first point of contact for prospective students by providing a welcoming, student-centered intake experience from inquiry through enrollment.
Conduct admissions intake appointments to assess eligibility, gather required documentation, and guide students through enrollment steps.
Use motivational interviewing techniques to help students identify goals, strengthen commitment, and reduce barriers to participation.
Support students with completing forms, applications, program requirements, and enrollment paperwork in a timely and accurate manner.
Provide clear communication and consistent follow-up to ensure prospective students stay engaged and complete enrollment requirements.
Enter and maintain accurate admissions records, including application materials, eligibility documentation, and intake notes.
Ensure all admissions documentation is complete, organized, and audit-ready for internal reporting and external funder requirements.
Maintain consistent tracking of enrollment activity and outcomes using Skilled US systems (Salesforce or similar).
Support grant compliance by monitoring required enrollment fields, timelines, and documentation standards.
Escalate incomplete documentation, compliance concerns, or enrollment barriers to leadership or the appropriate internal team for support.
Support student readiness by helping participants understand program expectations, attendance requirements, and next steps after enrollment.
Assist with onboarding processes that promote retention and early engagement in education or workforce training.
Coordinate with Career Readiness and Student Success teams to ensure a smooth transition from intake into training and employment pathways.
Identify common barriers impacting enrollment (transportation, housing, childcare, technology access) and collaborate with internal teams to connect students to wraparound support.
Participate in in-person enrollment events and recruitment activities to support student outreach, program visibility, and intake completion.
Collaborate with marketing and outreach staff to share program details accurately and support enrollment growth goals.
Maintain professional communication with community partners and referral sources to support pipeline development and student access.